• Resolved ahmedalnaqa

    (@ahmedalnaqa)


    I can’t open the Really Simple SSL page..

    I check the forum and the support mentioned a page in the website to test and go through some steps to solve the problem but no one solve the problem.

    I need fast support cause the WordPress Site Health Status mentioned that “

    Really Simple SSL detected an SSL certificate, but has not been configured to enforce SSL.”

    Note:
    I opened from 2 days a ticket related to this issue.

    • This topic was modified 1 year, 11 months ago by ahmedalnaqa.
Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    Which version of Really Simple SSL are you on currently?

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    Version 6.2.3

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    Can you check if debugging is disabled? Sometimes disabling debugging helps.

    Please also check if you have the same result in a different browser, like Firefox or safari.

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    Already disabled

    Same problem in Edge browser too

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    @ahmedalnaqa strange, I tried several things to break this code, including using a wrong domain name, dropping the rest api, en returning empty responses. I don’t get the error you’re describing. This makes it very difficult to come up with a solution.

    As workaround, you can activate SSL in your site by adding to your wp-config.php:

    define('RSSSL_FORCE_ACTIVATE',true);

    Please check your SSL certificate on ssllabs.com/ssltest first.

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    @rogierlankhorst
    Thanks so much. Now the SSL is not shown as a problem. still have this problem

    and blank page still exists too.
    related the SSL check :

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    I try to disable all the plugins on the page but still blank !!!

    Plugin Support jarnovos

    (@jarnovos)

    Hi @ahmedalnaqa,

    For good measure, could you also rule out the currently active theme as a potential cause of the issue by temporarily switching to one of the default WordPress themes (such as one of the Twenty Twenty- themes)?

    Kind regards, Jarno

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    I think the theme not a problem cause it’s working in the beginning with this theme without any problem.

    The problem happened when: I try to add the security Header manually and the .htaccess prevent to change(discard all changes) on this time the plugin start to stop.

    is this situation make sense with you ? or need to test on wordpress theme?

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    It sounds as if you have introduced an issue in the .htaccess file when you added the header.

    I would recommend to revert the changes on the .htaccess your did manually, or revert to a previous version of it.

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    it’s already rollback automatically and didn’t accept the changes “at the time of plugin crash(I add the security headers inside Really Simple SSL part)” but now I added them after that at the end of the file and its working well.

    Plugin Support jarnovos

    (@jarnovos)

    Hi @ahmedalnaqa,

    Glad to hear that you’ve already been able to resolve this behavior, additional thanks for sharing the solution with the community.

    Kind regards, Jarno

    Thread Starter ahmedalnaqa

    (@ahmedalnaqa)

    the security Headers is solved. but still blank page exists ??

    I can’t work with the plugin at all.

    Plugin Support jarnovos

    (@jarnovos)

    Hi @ahmedalnaqa,

    I’m afraid that we are unable to reproduce this behavior, therefore I don’t currently have any further leads as to what might cause this.

    If we’re able to replicate the behavior on our end, that would also allow us to provide/suggest a way to fix it.

    Generally speaking, you will be able to proceed troubleshooting by disabling potentially related variables (plugins, theme, additional custom rules in the wp-config.php, browser extensions, etc…) until it starts working again.

    If it does, you’ll know exactly what caused it to occur, and we can go from there.

    Kind regards, Jarno

Viewing 14 replies - 1 through 14 (of 14 total)
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