Blank page after updata June 2020

  • Resolved presshmp

    (@presshmp)


    4 years, 8 months ago

    Hi,

    I am pasting here the same content

    Hi,

    Thank you James for your quick reply. I am getting blank page in normal mode and when I use Incognito I am able to access the pages but as I mentioned in my previous message its showing wrong stats like 2 visitors in whole day. I think there is some issue with plugins after udpates.

    Please lemme know if you need any information from my side

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @presshmp Thanks for opening a support topic. Can you provide the following and we can investigate this issue further?
    1. Screenshots of the discrepancies in your dashboard and web interface, displaying the differences.
    2. Your Site Health information (You can share privately if preferred)
    3. Do these differences occur across all date ranges or are you averaging our total visitors based on 7 day reporting?
    4. Within your Analytics module did you apply any views?

    We’ve made some changes to the way Analytics reports visitors, which you can see here.

    Once we successfully troubleshoot your reporting query we can investigate your blank page issue in a new topic.

    Thread Starter presshmp

    (@presshmp)

    Hi,

    I have submitted the site health information. Regarding screenshot I will do it in a few mins.

    3.Yes difference occurs across all dates ranges
    4.No

    Thank you so much for your support James

    HMP

    Plugin Support James Osborne

    (@jamesosborne)

    @presshmp Perfect, we received your Site Health information. When sharing screenshots of your Site Kit Analytics dashboard and Analytics web interface please use the same property (and view if applied).

    Thread Starter presshmp

    (@presshmp)

    Please can you enable attachment so that I can send screenshots
    Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    @presshmp You can use an image uploading browser extension, Google drive, FTP or any other image sharing solution to share images. We can then investigate this further.

    @presshmp since we have not heard from you, I am marking your topic as resolved. If you have any further concerns, please open a new support topic.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Blank page after updata June 2020’ is closed to new replies.