Blank Orders Pending Payment

So I just want to be clear that we’re asking you to create a recent staging environment with all the same tables in the database, apps, themes etc. Exact to live. Not old instances. An exact copy then put your payment gateway in test mode and run up 20 orders and see if you can replicate any blank orders.

None of your staging sites are going to get any orders because no one knows of them.

Hi @ashleyrussell,

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

This seems hard to conflict test for since the orders seem to appear randomly and not every day, but I can give it a try. To clarify, are you suggesting I create a staging site and switch to the Storefront theme for a specific period of time? I typically disable commerce on a staging site, so it seems unlikely any new orders will appear. Does that seem likely to you? I don’t understand how this is going to help me determine what’s happening here.

If you have a staging site with only WooCommerce and Storefront and you don’t get blank orders that’d mean something else is interfering on your live site. You can then start enabling other plugins one by one until you start getting blank orders so you can learn which one is the culprit.

Please keep us posted!

Cheers!
-OP

There is a known issue with several payment gateway plugins and HPOS. If you have HPOS enabled, you get blank pending orders. I can find this documented in several places.

Skyverge plugins for Authorize and Elavon Converge have this issue. Try disabling HPOS if you have it enabled.

https://stackoverflow.com/questions/78058932/blank-orders-being-generated-in-woocommerce-with-no-details-and-a-pending-paymen

• This reply was modified 6 months, 3 weeks ago by mastercheef.

That bug was handled at that time @mastercheef There have been other releases of Woo since that time.

Actually this is the first thing I’ve heard that makes sense @serafinnyc !

This issue began after we turned on HPOS and we use the authorize.net gateway by Skyverge. Where can I find out more information @mastercheef ? The issue is very similar to the Stack Overflow thread you linked except for the frequency. Ours appear much less frequently and at random times. Should I bring this to Skyverge’s attention? Thanks!

That’s great if you have it fixed @ashleyrussell I checked our git and noticed it was handled in the last release. I guess the team made a mistake. I’ll check.

@serafinnyc I do NOT have this fixed. We had a new blank order appear today in fact.

Hi @ashleyrussell,

Have you had a chance to try disabling HPOS as @mastercheef suggested? Does the issue go away or it persists with HPOS disabled? This would be interesting to learn so we can inform the developers about this issue.

Thanks!
-OP

@omarfpg – just switched back to legacy storage and will let you know if any more blank orders appear.

Hi @ashleyrussell,

We appreciate your update on switching back to legacy storage.

Please do keep us informed if you encounter any more issues with blank orders.

In the meantime, I’ll go ahead and mark this thread as resolved. Should you have any further questions or concerns, please feel free to reach out.

We look forward to hearing from you.

@ckadenge this feels more like a workaround than solved (switching back to legacy storage). The site owner really wants to use HPOS, so ultimately that is where we want to be. We’ll keep an eye on it over the next week, but is there any hope of resolving this so we can use HPOS and not have blank orders appearing? Is the issue with Woocommerce or Skyverge? Should I be notifying anyone so the issue can be solved rather than just avoided?

Hello @ashleyrussell,

I understand your concern about switching back to legacy storage being a workaround rather than a permanent solution.

I highly recommend keeping an eye out and should the issue persist, as we’ve never heard of any such cases with either of the plugins you’ve mentioned. IN that case, I’m unable to clearly state what could be the cause, but should the issue persist, please feel free to reach out, and we’ll be more than happy to help you out.

Cheers!

Hi @ckadenge – the issue will not persist since we rolled back to legacy storage. It does seem like the following suggestion from @mastercheef was correct:

There is a known issue with several payment gateway plugins and HPOS. If you have HPOS enabled, you get blank pending orders. I can find this documented in several places.?

Skyverge plugins for Authorize and Elavon Converge have this issue. Try disabling HPOS if you have it enabled.

However, we would like to make the move to HPOS. We have a temporary fix by rolling back, but it seems likely that if we try to move to HPOS we’ll have the same problem. How do we actually fix it so we can move the site into the future?

Hi there @ashleyrussell,

but it seems likely that if we try to move to HPOS we’ll have the same problem. How do we actually fix it so we can move the site into the future?

Could you please try activating HPOS and confirm if blank orders are created from your end so that we can help troubleshoot the issue further?

Sure, I just re-activated HPOS and will let you know if/when blank orders appear. It seems likely to me that they will since switching back to legacy storage solved the issue.