Blank Options Tab

  • Resolved Marco Amaral

    (@maamaral)


    8 years, 1 month ago

    Hi,

    excellent plugin here. Great work!

    Well, my problem is a blank options tab after click save button.

    That happens after changed the name of the results page. For somewhat, options tab show nothing! I refresh browser, and shows all options. But, after some changes in the options, nothing change in frontend.

    Tried plugin reinstall, reset configuration, deleted domain in search engines in SearchIQ backoffice page… and nothing!

    Can anyone help to solve this problem?

    Thanks.
    Marco.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SearchIQ

    (@searchiq)

    Hi Marco,

    I am glad that you liked our plugin. Could you please give us more info about your domain and what version of WP are you using?

    Thanks,
    Saurabh

    Thread Starter Marco Amaral

    (@maamaral)

    Hi Saurabh,

    right now we’re developing in an intranet environment, so i can’t give you a URL access. Maybe next week…

    We’re using 4.6.1 WordPress version.

    I think this is about some cached data about my options. That options are stored in wordpress database? Or sent through your API, and stored in your servers? Can i clean that stored options?

    Thanks.
    Marco.

    Plugin Author SearchIQ

    (@searchiq)

    Hi Marco,

    We have options settings synced at both the end. You can reset the configuration.

    Thanks,
    Saurabh

    • This reply was modified 8 years, 1 month ago by SearchIQ.
    Thread Starter Marco Amaral

    (@maamaral)

    Hi Saurabh,

    tried several aproachs to solve the problem. All didn’t result!
    – reset configuration
    – reset configuration, deactivate and active plugin
    – reset configuration, delete search engine in SearchIQ backoffice, deactivate and active plugin
    – reset configuration, delete search engine in SearchIQ backoffice, created new SearchIQ account, delete wp_siq_sync and wp_2_siq_sync tables, deactivate and active plugin

    All that step didn’t resolve the problem.

    So, i think it’s not searchiq plugin files, neither searchiq api… i think the problem it’s all about searchiq data stored in wordpress database. This make sense?

    How can i completely delete all searchiq data stored in wordpress database?

    Thanks.
    Marco.

    Plugin Author SearchIQ

    (@searchiq)

    Hi Marco,

    Could you please send us a snapshot of the options tab at [email protected].
    I will get a better understanding of the issue. You can find all the settings stored in db in wp_options table search for option_name like ‘_siq_%’.

    Saurabh

Viewing 5 replies - 1 through 5 (of 5 total)
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