I’m happy to help people if I can but in the future, I don’t think you’re supposed to hijack threads but are supposed to start your own. My issue is different than both of yours and while I’m happy to tell you what I would try first, I am no expert at this plugin and am just tryihg to get my issue resolved.
For your problem, first I’d look around the www.remarpro.com and plugin website support forums to see if this is a known issue. If it’s not, then make sure your theme, wordpress and plugins are all up to date and see if this fixes it. If everything is up to date but it still doesn’t work, then test for code conflicts with the theme or plugins by activating a default theme to see if that makes the page display correctly. If it doesn’t, then reactivate your theme and then try deactivating all your plugins to see if that fixes it. If it does, reactivate them one by one until you figure out which one is the culprit. If you find a conflict with your theme or plugins and can’t a)live without the plugin on your site or b)can’t figure out a solution to the conflict, then start your own thread in this forum. If none of this works then try looking around the support forums on the plugin website and www.remarpro.com again searching with an new information you found. If you can’t find an existing thread with a solution then start another thread. Keep in mind that this support forum on www.remarpro.com is answered every 7 days or so. If you buy the pro version and gain access to the plugin website support forum, you will get a faster answer.