Blank Analytics Page

  • Resolved innovatedtech

    (@innovatedtech)


    2 years, 3 months ago

    The analytics page is completely blank on our existing site. I’ve rebuilt the cache and followed the instructions that I could find that might resolve the issue, however it’s still not functioning. I recognize the “reports” feature is being discontinued so I’m trying to move into the correct method going forward.

    
### wp-core ###

version: 6.0.1
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 185
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/jnplmqmy/public_html
wordpress_size: 6.93 GB (7446327354 bytes)
uploads_path: /home/jnplmqmy/public_html/wp-content/uploads
uploads_size: 4.98 GB (5342837048 bytes)
themes_path: /home/jnplmqmy/public_html/wp-content/themes
themes_size: 42.66 MB (44731163 bytes)
plugins_path: /home/jnplmqmy/public_html/wp-content/plugins
plugins_size: 178.79 MB (187474703 bytes)
database_size: 132.13 MB (138551585 bytes)
total_size: 12.26 GB (13159921853 bytes)

### wp-dropins (3) ###

advanced-cache.php: true
db-error.php: true
maintenance.php: true

### wp-active-theme ###

name: Medigreen (medigreen)
version: 1.1.5
author: BoldThemes
author_website: https://bold-themes.com
parent_theme: none
theme_features: core-block-patterns, customize-selective-refresh-widgets, post-thumbnails, menus, automatic-feed-links, html5, post-formats, title-tag, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-zoom, widgets, editor-style
theme_path: /home/jnplmqmy/public_html/wp-content/themes/medigreen
auto_update: Disabled

### wp-themes-inactive (7) ###

Medigreen Child: version: 1.0.0, author: BoldThemes, Auto-updates disabled
Sinatra: version: 1.2.1, author: Sinatra Team, Auto-updates disabled
Storefront: version: 4.1.2, author: Automattic (latest version: 4.1.3), Auto-updates disabled
Twenty Nineteen: version: 2.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 2.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.6, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.2, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (39) ###

Advanced Custom Fields: version: 5.12.3, author: Delicious Brains, Auto-updates disabled
Advanced Woo Search: version: 2.60, author: ILLID (latest version: 2.61), Auto-updates disabled
Akismet Anti-Spam: version: 5.0, author: Automattic, Auto-updates disabled
Asset CleanUp: Page Speed Booster: version: 1.3.8.5, author: Gabe Livan, Auto-updates disabled
Auto Image Attributes From Filename With Bulk Updater: version: 3.2, author: Arun Basil Lal, Auto-updates disabled
Bold Builder: version: 4.4.0, author: BoldThemes, Auto-updates disabled
BoldThemes WordPress Importer: version: 2.5.9, author: BoldThemes, Auto-updates disabled
Breadcrumb NavXT: version: 7.1.0, author: John Havlik, Auto-updates disabled
Contact Form 7: version: 5.6.2, author: Takayuki Miyoshi, Auto-updates disabled
Converter for Media: version: 4.5.1, author: Mateusz Gbiorczyk - Optimize Images by convert AVIF & WebP (latest version: 5.0.1), Auto-updates disabled
Cost Calculator: version: 2.1.5, author: BoldThemes, Auto-updates disabled
Coupon Affiliates for WooCommerce: version: 5.1.2, author: Elliot Sowersby (latest version: 5.2.0), Auto-updates disabled
Divi Events Calendar: version: 2.3.1, author: Pee-Aye Creative, Auto-updates disabled
Duplicate Page: version: 4.4.9, author: mndpsingh287, Auto-updates disabled
Featured Products First for WooCommerce: version: 0.5, author: pmbaldha, Auto-updates disabled
Jetpack: version: 11.2, author: Automattic, Auto-updates disabled
Max Mega Menu: version: 2.9.7, author: megamenu.com (latest version: 2.9.8), Auto-updates disabled
Max Mega Menu - Pro Addon: version: 2.2.6, author: megamenu.com, Auto-updates disabled
Medigreen Plugin: version: 1.1.0, author: BoldThemes, Auto-updates disabled
Meta Box: version: 5.6.5, author: MetaBox.io (latest version: 5.6.6), Auto-updates disabled
Moosend Website Tracking: version: 1.0.189, author: Moosend, Auto-updates disabled
OptinMonster: version: 2.9.0, author: OptinMonster Popup Builder Team, Auto-updates disabled
Product Filter by WooBeWoo: version: 2.1.6, author: WooBeWoo (latest version: 2.1.7), Auto-updates disabled
Rank Math SEO: version: 1.0.94, author: Rank Math (latest version: 1.0.96), Auto-updates disabled
Rank Math SEO PRO: version: 3.0.17, author: Rank Math (latest version: 3.0.19), Auto-updates disabled
Really Simple SSL: version: 5.3.2, author: Really Simple Plugins (latest version: 5.3.3), Auto-updates disabled
Stock Manager for WooCommerce: version: 2.8.3, author: StoreApps, Auto-updates disabled
The Events Calendar: version: 5.16.3.1, author: The Events Calendar (latest version: 5.16.4), Auto-updates disabled
WooCommerce: version: 6.7.0, author: Automattic (latest version: 6.8.2), Auto-updates disabled
WooCommerce - ShipStation Integration: version: 4.1.48, author: WooCommerce, Auto-updates disabled
WooCommerce Authorize.Net Gateway: version: 5.2.1, author: Pledged Plugins, Auto-updates disabled
WooCommerce Blocks: version: 8.2.0, author: Automattic (latest version: 8.3.1), Auto-updates disabled
WooCommerce Google Analytics Integration: version: 1.5.13, author: WooCommerce, Auto-updates disabled
WooCommerce Smart Coupons: version: 5.4.0, author: StoreApps (latest version: 6.0.1), Auto-updates disabled
WP-Optimize - Clean, Compress, Cache: version: 3.2.6, author: David Anderson, Ruhani Rabin, Team Updraft (latest version: 3.2.7), Auto-updates disabled
WPForms Lite: version: 1.7.5.5, author: WPForms (latest version: 1.7.6), Auto-updates disabled
WP Sheet Editor - WooCommerce Products (Premium): version: 1.7.18, author: WP Sheet Editor (latest version: 1.7.19), Auto-updates disabled
YYDevelopment - Tag Manager - Header, Body And Footer: version: 3.0.0, author: YYDevelopment, Auto-updates disabled
ZF WordPress Category Accordion: version: 1.0, author: ZuFusion, Auto-updates disabled

### wp-plugins-inactive (9) ###

Google Analytics for WordPress by MonsterInsights: version: 8.7.0, author: MonsterInsights (latest version: 8.8.1), Auto-updates disabled
Mini Floating Cart For WooCommerce: version: 1.9, author: I Thirteen Web Solution (latest version: 1.10), Auto-updates disabled
Survey Maker: version: 2.7.5, author: Survey Maker team (latest version: 2.7.9), Auto-updates disabled
The SEO Framework: version: 4.2.5, author: The SEO Framework Team, Auto-updates disabled
WooCommerce - Product Importer: version: 1.5.2, author: Visser Labs, Auto-updates disabled
WooCommerce One Page Checkout: version: 1.9.4, author: Automattic (latest version: 1.9.5), Auto-updates disabled
WP Fastest Cache: version: 1.0.3, author: Emre Vona (latest version: 1.0.4), Auto-updates disabled
WP Fastest Cache Premium: version: 1.6.4, author: Emre Vona, Auto-updates disabled
WP Safe Mode: version: 1.3, author: Marcus Sykes, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-1160.66.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.22 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.84.0 OpenSSL/1.1.1q
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.39
client_version: mysqlnd 8.0.22
max_allowed_packet: 268435456
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/jnplmqmy/public_html/wp-content
WP_PLUGIN_DIR: /home/jnplmqmy/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 198297349
ssl_cert: No
time_diff: undefined
version_option: 11.2:1659556257
old_version: 11.1:1657052285
public: Public
master_user: #1 webuser
current_user: #96 BenBeach
tokens_set: Blog 
blog_token: EkbqCZ9Vyh1sq162Xwr!bBE4Q^Wt&Yki
user_token: Not set.
version: 11.2
jp_plugin_dir: /home/jnplmqmy/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"HTTP_X_FORWARDED_FOR","segments":0,"reverse":false}
full_sync: {"started":"Sat, 02 Oct 2021 14:06:51 +0000","finished":"Sat, 02 Oct 2021 14:06:53 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.avldispensary.com","siteurl":"https:\/\/www.avldispensary.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### wpforms ###

version: 1.7.5.5
lite: Jun 13, 2022 @ 7:30pm
upload_dir: Writable
db_tables: zH2_wpforms_tasks_meta
total_forms: undefined
total_submissions: undefined

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @innovatedtech

    I understand that your analytics page is showing blank.

    I recognize the “reports” feature is being discontinued so I’m trying to move into the correct method going forward.

    You are right. Reports have been deprecated, and WooCommerce Analytics is the current way.

    If the page is coming blank, that could be due to a conflicting plugin/theme. The Status Report shows that the site has a huge number of plugins, so there is a good chance that one or more of those may be in conflict. You can read more about plugin and theme conflicts in our Self-Service Guide.

    Before going for a conflict test, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error?

    Thread Starter innovatedtech

    (@innovatedtech)

    I’m not able to go through and adjust the theme for a little bit yet, but I did check the fatal log and yes, there are some there. The latest one (yesterday) states:

    2022-08-29T18:49:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 16076800 bytes) in /home/jnplmqmy/public_html/wp-includes/functions.php on line 4410

    However, the difficulty here is in WP_CONFIG I have configured:

    define( 'WP_MAX_MEMORY_LIMIT', '4096M' );

    The system has 8GB of RAM available to it, so I’m not sure why I’m getting an overflow on memory.

    Thread Starter innovatedtech

    (@innovatedtech)

    The plugin that was stopping it from loading was BoldThemes WordPress Importer by BoldThemes. I’ve disabled this for now and it seems to be working as expected.

    Mirko P.

    (@rainfallnixfig)

    The plugin that was stopping it from loading was BoldThemes WordPress Importer by BoldThemes

    Glad to hear you found the culprit. Thank you for letting us know!

    You can visit the BoldThemes support page and submit a ticket:

    https://boldthemes.ticksy.com/

    I’m going to close this thread out now. If you have more questions please open up a new topic and we’ll be happy to help out.

    Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Blank Analytics Page’ is closed to new replies.