Blank afte install – kicked out of site

  • Resolved joomapp

    (@joomapp)


    5 years, 11 months ago

    I needed this plugin as a framework for another plugin Total Helpdesk. Right after activation of the framework the website goes offline, blank and no possibility to show backend or anything.
    After complete FTP uninstall it was working again. Sorry, will find another solution.

    • This topic was modified 5 years, 11 months ago by joomapp.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Dōvy Paukstys

    (@dovyp)

    Hello there, I am SO sorry this is happening. I fear this is probably an error in Total Helpdesk and it is manifesting when you activate Redux.

    To get your site back, rename the redux-framework folder to something else. Then follow these steps:

    – Disable all other plugins.
    – Change your theme to a basic WP Theme
    – Activate Redux and activate the demo mode

    If you still get a white screen, then perhaps it is a permissions issue. I would make sure you can write to wp-config/uploads.

    Lastly, if you can’t figure it out, turn on WP_DEBUG to 1/True in your wp-config.php file to see what error you’re really facing.

    Best of luck!

    Thread Starter joomapp

    (@joomapp)

    Thanks guys for your quick responses. Indeed i needed the framework for WP Total Helpdesk. I have moved to another helpdesk solution.

    Just to make it clear for people reading this issue… it is NOT a standalone Redux Framework problem!

    Thread Starter joomapp

    (@joomapp)

    Yes, uninstalling everything worked. Thanks

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    Best of luck to you @joomapp.

Viewing 4 replies - 1 through 4 (of 4 total)
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