Blank Admin/The site is experiencing technical difficulties

  • A couple of my WordPress sites are having different errors.

    One error is after logging into WordPress I have a blank admin screen. If I refresh the page, the admin works as normal with no errors. This has been happening as far back as WordPress 5.2.x that I can remember.

    Another issue is that sometimes a site on the admin page will have: The site is experiencing technical difficulties. I never receive the email error. And if I refresh the page, I get into the admin without issue.

    Any ideas on what these 2 errors would be? I can try to provide more info as well the next time it happens.

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  • you can try checking the error logs. my guess it probably hitting a coding error. You can also check the console error log on your web browser for any JavaScript error. It could be in your theme or in a plugin.

    Hi @verdipro

    WordPress 5.2 introduces new protection for sites crashing due to bad or invalid code (also known as a White Screen of Death, or WSOD for short).

    If your site crashes, the message above is shown, and an email is sent to the site admin with a way to log in and deactivate the plugin or theme causing problems, once that is done the site should start working again as expected.

    If you are not receiving the email, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter verdipro

    (@verdipro)

    Excellent, thanks for the info. I will try that on these 2 sites on off hours & see how it goes. I will report back either way whether it solves the issue, or doesn’t solve the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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