Blacklisted order status changed to processing?

  • Resolved proboscidian

    (@proboscidian)


    3 years, 6 months ago

    A scam order was tried multiple times (25, although we have set the limit to 4) and the notes say Blacklisted, but near the end the order status changed from Cancelled to Processing. There were no successful attempts registered in the gateway. How would that have happened? We are on version 2.0.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
    • This reply was modified 3 years, 6 months ago by HostBliss.
    Plugin Author prasidhda

    (@prasidhda)

    hi @proboscidian ,

    Thanks for trying out the plugin.
    It is very unlikely that order status changing to the “processing” after it gets blacklisted and cancelled.
    And how do you know it was tried exactly 25 times? Can you lighten up that?
    Additionally, can you share the order notes ?

    Please feel free to contact at [email protected]

    Thanks`

    Plugin Author prasidhda

    (@prasidhda)

    Hi @proboscidian,

    The meaning of number of allowed fraud attempts as 4 is that it allows to have 24 failed attempts on order placement. For this to work, the order status must be changed to “failed”.

    Since I haven’t heard from you in a while, I am marking this thread as the solved.

Viewing 3 replies - 1 through 3 (of 3 total)
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