Blank Plugin

  • Resolved rlhomedecor

    (@rlhomedecor)


    11 months ago

    Hey, I downloaded your plugin. But when I select, ‘Get Started’ it goes to the plugin, under marketing. But the page is completely blank. I went ahead and set up the page via rlhomedecor.com/wp-admin/admin.php?page=connection-test-admin-page and was able to link most things. But unfortunately it doesn’t give much away, and so I am unsure as to if it is connected correctly or not. I would also like access to the dashboard inside your plugin. Can someone help me with this. I have tried downgrading the plugin, incase this would help but nothing. The next thing to to delete it and try reinstalling it. But I am reluctant to doing this until I reached out to you.

    Thank you

    • This topic was modified 11 months ago by rlhomedecor.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello rlhomedecor

    Thank you for contacting us.

    Just to confirm, are you seeing a blank page when you go to the Google Listings & Ads settings page? Could you share a screenshot with me?

    Here is our guide for installation.
    Kindly confirm if you are following the same steps when configuring the plugin.

    To help you further, I’d like to review your site’s System Status Report.
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    I look forward to your response. ??

    Best regards.

    Thread Starter rlhomedecor

    (@rlhomedecor)

    Hello, unfortunately I have not seen these pages on installation page because as soon as I select ‘get started’ the page goes blank.

    https://gist.github.com/RLHomeDecor/d7ed8ca358db683f63711f50aecc87e8

    Below I have attached an image, I have uploaded it to my website so you can easily see it.

    Thank you for your response

    • This reply was modified 11 months ago by rlhomedecor.

    Hey, @rlhomedecor!

    Thank you for the report and for clarifying.

    Can you please share the Fatal error logs (if any) under WooCommerce > Status > Logs so we can take a look?? Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter rlhomedecor

    (@rlhomedecor)

    Hello, I have just checked and I do not have any critical errors.

    Thank you

    Hey, @rlhomedecor!

    Thanks for checking.

    To confirm, have you tried using another browser or clearing the cache to check if the issue persists?

    If the issue persists, please try reinstalling it as you mentioned.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter rlhomedecor

    (@rlhomedecor)

    ahhhhh, I use Chrome always, I just tried it on a chrome incognito tab, and it had the same issue. I just try safari browser. and its now working… which is great, but frustrating. I will try setting it up now and I will get back to you.

    Thank you

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @rlhomedecor,

    Thank you for confirming you were able to see it using other browser. You may want to clear cache and cookies on Chrome!

    I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Cheers!
    -OP

    Thread Starter rlhomedecor

    (@rlhomedecor)

    Not sure if I can carry on chatting to you on this feed… But the plugin still doesn’t work for me. I was able to see the page to start set up, by moving to a different web browser. But the tabs along the top, as soon as I click on one the page goes blank. The exact same as before. It also isn’t pulling through any products onto my Google Merchant account. And further issues, I think it was blocking my Klarna Payments, as when I had it active I had most of my Klarna payments cancel, only 1 went through. Whereas now, since I deactivated your plugin, new Klarna orders are going through.

    Hey, @rlhomedecor!

    You can still talk to us here, we are happy to keep investigating this with you. ??

    Were you able to reinstall the plugin to check if the issue was solved?

    If you were and the issue persists, can you please run a conflict test to see if something external is interfering with this?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

Viewing 9 replies - 1 through 9 (of 9 total)
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