black background instead of transparent

  • Resolved npu2021

    (@npu2021)


    3 years, 9 months ago

    Hi,
    I created and set up my watermark with a png image, however the image always displays a black background whereas it should be transparent.
    Would anyone be kind and let me know what I should do? I must confess I have been searching for days to find the solution. I am really desperate…
    Many thanks, help is really appreciated.
    Kind regards,
    Fanny

Viewing 6 replies - 1 through 6 (of 6 total)

  • I have the same problem. If I put PNG with transparency as watermark, it is either with correct opacity but black background or it ignores opacity and displays it fully opaque. Both scenarios are unusable.

    Plugin Support annaszalkiewicz

    (@annaszalkiewicz)

    Hello,

    The problem is most likely connected with the version of the GD library installed on the server, which has a bug and cannot cope with transparency. The best solution would be to ask your hosting provider to make an update.

    Thread Starter npu2021

    (@npu2021)

    Hi,
    many many thanks for your reply, this is very kind of you!
    My hosting provider said that it is not possible to downgrade or upgrade the extensions I see on the hosting. He asks if using “imagick” instead can solve the problem. Can you please let me know?
    Thanks a lot for your help and best regards,
    Fanny

    Plugin Support annaszalkiewicz

    (@annaszalkiewicz)

    Hello,

    Unfortunately, we are not integrated with Imagick.

    Thread Starter npu2021

    (@npu2021)

    Hi,
    many thanks for your reply.
    Best regards,
    Fanny

    Hi,

    I have got the same problem. What GD library version is needed to support transparent PNG images as watermarks?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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