Bitcoin Confirmation not working

  • Resolved lechugas

    (@lechugas)


    3 years, 4 months ago

    Hi guys, the plugin is very useful and works very well up to a point, but there is an error that seems very serious to me.

    Clients can place their order with bitcoin and pay / send the payment, the plugin detects when the client sends the payment but never confirms it.

    I have made multiple attempts myself, paying extremely many fees for an almost immediate confirmation, down to normal and low fees. The same has happened with my clients and it is very annoying to have to confirm each payment manually.

    Logs in woocommerce:

    – Payment detected, awaiting validation.

    – Amount due: BTC 0.00013076
    Value: GBP 6.05
    To be paid to BTC address:
    13caa6V2yepys1Ly4vcFJYS7zC1qPGfUrX
    (View details on the blockchain)

    – Order status changed from Pending payment to On hold.

    – Stock levels reduced: Product (02) 31 → 30

    I have looked at each transaction in the blockchain and it has passed the 3 confirmations, but the plugin does not detect it.

    Also, I enabled debbugin and nothing is relevant in the log file.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @lechugas ,

    On our end we can see webhook notifications (realtime status updates) being sent from our server to yours. However we are getting an error 403 in response.
    So something is preventing your end from correctly receiving our payment status updates.

    Can you reach out via email to [email protected], mention this is @lechugas from www.remarpro.com and share with us the full debug log?

    Meanwhile, you can login to your TripleA dashboard (or use a blockchain explorer) to confirm whether the payment was confirmed or not (yet).

    We’ll help you resolve this asap.
    Regards,
    TripleA Team

    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @lechugas ,
    We have not heard back from you. This has likely been resolved via email (with a different nickname or alias?).
    Please confirm so this ticket can be closed. (If no reply for a long time, we will assume this was resolved by email and close the ticket.)

    Regards,
    TripleA Team

Viewing 2 replies - 1 through 2 (of 2 total)
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