Billing ZIP is not a valid postcode

  • Resolved reddogva

    (@reddogva)


    5 years ago

    Hi there,

    A few people from the states are saying that the WooCommerce system wont allow their postal addresses to be used when paying.

    I tested this and they are getting the message “Billing ZIP is not a valid postcode”.

    This is when they are ordering a delivery to a UK delivery address, but ordering from a USA billing address.

    I can’t see where to resolve this issue.

    Can you help?

    Many thanks,

    Maggie

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    If you can’t find solution for this issue, temporary disable validation on Zip/Postal code by this snippet:

    add_filter( 'woocommerce_checkout_fields', 'ywp_no_zip_validation' );
function ywp_no_zip_validation( $fields ){
 
	unset( $fields['billing']['billing_postcode']['validate'] );

	return $fields;
}

    Good luck

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just had a look at your checkout page but couldn’t replicate the same error. Here’s what I’m seeing on my side:


    Link to image: https://d.pr/i/TX4iwK

    Would you mind sharing exact steps on how to replicate that? Are there any specific addresses we should be using? If you have a screenshot to share, that’d be great!

    Also, can you share a copy of your status report as found under **WooCommerce > System Status**?

    Thanks!

    Thread Starter reddogva

    (@reddogva)

    Thank you so much for your help. It seems to have resolved itself and we can now accept orders from the US. Very strange, but thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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