Billing state dropdown does not work sometimes

Hi @aghio

This issue usually arises when there are JavaScript conflicts or issues with the theme or plugins.

To resolve this, please ensure that your theme and plugins are all updated to their latest versions. Additionally, try switching to a default theme temporarily, like Storefront, to see if the problem persists.

If the issue continues, try disabling all plugins except WooCommerce to see if any of them might be causing the conflict. If the problem is resolved, you can enable the plugins one by one to identify the one causing the issue.

I also tried replicating the issue on your website, but I got this warning: “Lo siento, este producto no está disponible para la compra. Revisá los roles de acceso con el administrador.”

The problem you’re experiencing looks tied to the code or plugin you’ve used to limit product purchase functionality. Could you please temporarily disable it and try again?

If none of these steps help, please get back to us with additional information or error logs, if any, so we can assist you further.

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Let us know how that goes. Looking forward to helping you.

I did…. every step. And the error is the same. It only happens when I set “sell to only one country”. If I mark multiple countries (as now): AR, UY, CH, it works fine, but when there is only one country, the state combo sometimes does not appear.

If you want to buy something, just register in the website and I will give you the role to try.

Here, the report: (I dont have any fatal errors since two weeks)

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Hi @aghio

I wasn’t able to view or test your checkout as each time I tried to add an item to my cart I received the following error

Lo siento, este producto no está disponible para la compra. Revisá los roles de acceso con el administrador.

Could you please enable adding items to the cart and accessing the checkout page for non-admin users, so we can look into this further?

Sorry… there is no possible to allow to add-to-cart products if you are not a reseller.

please, let me know your email or username and I will give you the right permissions.

Hi @aghio

We don’t have a public email address to request permission for the site.

However if you would like to clone your site to a staging environment and change your permission settings on the staging to allow us to add items to the cart and test your checkout, we’ll be able to assist further here.

We will be standing by for your response.

you can register with any email (even if the email doesn’t exists). Just let me.know and I will authorize the user and assign the right access.

Hi @aghio ,

you can register with any email (even if the email doesn’t exists). Just let me.know and I will authorize the user and assign the right access.

Posting email addresses in this forum (even if they don’t exist) is against forum guidelines. Feel free to modify the permissions either on the live or a staging site so we can access checkout and test this further.

you just register. I will detect and I will give you the right access.

We don’t have to show any email.

Hi @aghio,

you just register. I will detect and I will give you the right access.
We don’t have to show any email.

While I hear you on this suggestion, kindly let’s keep to the forum guidelines.

To clarify, we’ll be happy to continue helping out here, but without registering an account on your site. So, for your site’s security, do not upgrade roles for any users that may sign up claiming to be “support”.

That said, I tested this on a new test site and I can see that when Argentina is selected as the country I sell to, I can access the State/County dropdown – https://d.pr/i/98hS8w.

Since we’re unable to replicate this issue, it looks like something on your site (theme/plugin/custom code) might be causing the unexpected behavior.

I would recommend following the steps here to try isolate the culprit – https://woocommerce.com/document/how-to-test-for-conflicts/.

Thanks.

@abwaita thanks a lot for your effort…. I see the statw drops down ok.
Usually it happens. But not always. You can try it refreshing the page several times. Sometimes, state dropdown does not appear, and you can finish the process without state.
It is hard to replicate but it happens.
I fixed this way:
I have selected a few countries… Argentina, Chile, Uruguay, Paraguay and Bolivia. Then, when you have to finish the buying process, you have to select “Argentina” and then, state dropdown appears (always):
But having just Argentina (or only one country), it doesn′t works fine

Hi Adrian!

On my test site (set to sell to Argentina only), I tried refreshing several (10+) times on the checkout page, but still, the county dropdown was always shown. This is the expected behavior.

It appears that the issue you’re facing on your side, where the state/country dropdown occasionally disappears, might be challenging to troubleshoot due to its sporadic nature. However, I’m glad to hear that you’ve found a workaround by listing more countries to sell to.

Just a tip, if you don’t intend to sell to those additional countries, you could create for them a shipping zone and add no shipping methods to it. Customers will be unable to checkout (unless they only have virtual products added to cart) since they won’t have a shipping method.