Billing number is already used

  • Resolved fuchsdesign

    (@fuchsdesign)


    6 years ago

    i have a live and a test-site. on the test-site someone i get this error-message when i try to check-out:
    Billing number is already used
    what means this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there, @fuchsdesign,

    The ‘Billing number is already used’ error does not come from WooCommerce, actually, and is coming from your site’s payment gateway. or support, you’ll want to get in touch with the developer of that gateway, or post on the appropriate forum.

    Best,

    Ross

    Thread Starter fuchsdesign

    (@fuchsdesign)

    thanks for your reply. but i found out that this is happen when i use the same phone-number for more customers.
    a bit strange because it says “billing number is already used” and not “phone numer is already used”.

    Thread Starter fuchsdesign

    (@fuchsdesign)

    hi ross,

    i still get the “Billing number is already used”-error, also if i use standard-theme of wordpress and set phone number not obbligatory in design/customize.
    i also deactivated the plugin “WooCommerce PayPal Checkout Gateway”, but this is one of your plugins …

    Thread Starter fuchsdesign

    (@fuchsdesign)

    it is coming from woocommerce, please check screenshot – https://prnt.sc/njfv2s

Viewing 4 replies - 1 through 4 (of 4 total)
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