Billing fields – can’t fill in.

  • Resolved colinek333

    (@colinek333)


    6 years, 6 months ago

    Hi,
    I have problem with billing fields on my website. The issue is that some of the fields can’t be filled. When click on it, notthing is happening. Some of them I need to click on very begin of the field to be able put any info there.
    The shipping fields are fine, no issue at all just billing.
    At the moment I have disabled the billing section as it doesn’t let coustomers to place orders.
    Any idea what’s wrong with it?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    I took a look at your site and saw quite a few console errors on the checkout page. You’ll want to test for conflict and see where those errors are coming from.

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter colinek333

    (@colinek333)

    Hi Ross,
    Thank you for your reply. I will try to sort it out by following your guide.

    Thanks once again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Billing fields – can’t fill in.’ is closed to new replies.