Billing address not fully passed

  • Resolved cutu234

    (@cutu234)


    3 years, 2 months ago

    We’ve just updated to version 2.1.0. We run the latest versions of Woocommerce and WordPress. While the shipping address is passed fully, the billing address is very often not fully passed so that the users have to fill in the street manually. This could be pretty bad for conversion. Any ideas how to fix this?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @cutu234

    Hope you are doing well!

    Which region are you using?

    Best,
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,

    I’m not sure what you mean by “region”. We are located in Germany, and everything is set up for this. I can’t really see any pattern. Almost all customers are located in Germany. For at least 60% of all orders paid with Amazon Pay, the street is not automatically passed. The adresses in the customers’ accounts are, of course, complete. In my own Amazon test accounts, everything works just fine. I have no explanation for that. It seems erratic.

    Thanks, Mike

    Hi Christian,

    we have the same issue like Mike. We are located in Germany as well.

    Thank you,

    Robert

    Thread Starter cutu234

    (@cutu234)

    Hi Robert,
    this is “good” to hear that we are not the only one on planet earth struggling with it. I analyzed around 200 Hotjar recordings. The problem occurs in around 80% of the orders. This is NOT an exception. And I really doubt that so many customers have their address wrong in their Amazon account.

    Thanks, Mike

    I just deactivated all Plugins exept WooCommerce and Amazon Pay and changed the theme to Twenty Twenty One without success.

    Hello,

    we have the same problem on our German website.

    Thanks in advance,
    Fabian

    Thread Starter cutu234

    (@cutu234)

    I just deactivated all Plugins exept WooCommerce and Amazon Pay and changed the theme to Twenty Twenty One without success.

    Thanks for the feedback!

    Plugin Support Christian

    (@christian1983)

    Hey @cutu234

    Hope you are doing well!

    do you have any screenshots or any logs?

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,`
    Christian

    Thread Starter cutu234

    (@cutu234)

    Hi Christian,

    will do that. I have screenshots. The logs seem to be ok. I will add all this in my Woocommerce account.

    Thanks!

    Mike

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

    @cutu234 did you receive an answer?

    Thread Starter cutu234

    (@cutu234)

    @cutu234 did you receive an answer?

    Not yet. They forwarded it to the developer team of the plugin. They need a staging server. Which is not that simple for a pretty huge shop like this. I will keep you posted.

    Plugin Support Christian

    (@christian1983)

    Hey @robbybobble

    Hope you are doing well!

    contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    If you can provide us a staging site we can check there,

    Best,
    Christian

Viewing 13 replies - 1 through 13 (of 13 total)
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