Billing Address is empty on checkout page

Hey there @antonials,

I am having problems with the review/checkout page when using Paypal Express Checkout. After returning from the Paypal interface, the billing address on the checkout page is empty and if I open the optional shipping address (hidden by the woocommerce optional shipping checkbox), the address which was entered in paypal, has been copied there.

This issue seems like a conflict. Could you check if there a conflict coming from another plugin or theme on your site? Instructions on how to test for conflicts is here.

If the issue persists even after a conflict test, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hope that helps.

Hello!
I was able to find the Plugin that prevents the billing address from being filled on the checkout / review page: German Market from Marketpress
Do you know of this incompatibility?

Regardless, the shipping address is still being filled and saved in the order, even if the optional checkbox is not checked. Therefore, if I change the billing address and don’t look at the hidden shipping address, both are saved in the order and packages would be sent to the wrong address.

My theory, without looking through the code in detail, is that since the order is already saved in woocommerce (with status waiting for payment), on returning from paypal, the shipping address from paypal is already saved in the order. After placing the order, the shipping address doesn’t get overwritten by the billing address, even though the optional shipping address checkbox is not checked. Therefore, even if the billing address is changed in the checkout, the shipping address doesn’t get updated again, although it should.

I have tested this behaviour with other payment methods, to see if it is a woocommerce problem, but if the optional shipping address checkbox is not checked, woocommerce saves the billing address as the shipping address, as expected.

Here is the System Status Report:

### WordPress Environment ###

WordPress address (URL): https://staging.fraeuleinhuebsch.com
Site address (URL): https://staging.fraeuleinhuebsch.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 50 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2t

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.41-MariaDB-0+deb9u1
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Version: 5.4.1
WC Database Prefix: wp_
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Datenbank-Indexgr??e: 60.54MB
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### Post Type Counts ###

attachment: 2303
customer_groups: 3
customize_changeset: 5
gift_card: 5
mc4wp-form: 2
nav_menu_item: 82
oembed_cache: 2
page: 47
post: 1
product: 1150
product_variation: 20
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shop_order: 1771
shop_order_refund: 91
was: 56
woo_discount: 4
woo_discount_cart: 1
wpcf7_contact_form: 2
wpsl_stores: 138

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

WPML Multilingual CMS: von OnTheGoSystems – 4.4.10
B2B Market: von MarketPress – 1.0.7
Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein
Borlabs – 2.2.25

Contact Form 7: von Takayuki Miyoshi – 5.4.1
Enable jQuery Migrate Helper: von Das Team von WordPress – 1.3.0
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): von WebToffee – 1.5.8
LS Main: von LimeSoda – 0.3.4
MC4WP: Mailchimp for WordPress: von ibericode – 4.8.5
SVG Support: von Benbodhi – 2.3.18
Ultimate Blocks: von Ultimate Blocks – 2.4.7
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.56

User Role Editor Pro: von Vladimir Garagulia – 4.59.4
User Switching: von John Blackbourn und Mitwirkende – 1.5.7
Woo Discount Rules PRO 2.0: von Flycart – 2.3.7
Woo Discount Rules: von Flycart – 2.3.7
Product Feed PRO for WooCommerce: von AdTribes.io – 10.2.8
WooCommerce Advanced Shipping: von Jeroen Sormani – 1.0.14
WooCommerce Stripe-Gateway: von WooCommerce – 5.2.3
German Market: von MarketPress – 3.12
Product Image Zoom for WooCommerce: von wpbean – 1.04.6
WooCommerce Multilingual: von OnTheGoSystems – 4.11.5
WooCommerce: von Automattic – 5.4.1
Wordfence Security: von Wordfence – 7.5.4
Yoast SEO: von Team Yoast – 16.5
WP Mail Logging: von MailPoet – 1.9.7
WP Store Locator: von Tijmen Smit – 2.2.234
MailChimp for WordPress Multilingual: von OnTheGoSystems – 0.0.3
WPML Media: von OnTheGoSystems – 2.6.4
WPML String Translation: von OnTheGoSystems – 3.1.8
WPML Translation Management: von OnTheGoSystems – 2.10.6

### Inactive Plugins (1) ###

Google Listings and Ads: von WooCommerce – 1.0.0

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #10 - /shop/
Warenkorb: #1368 - /warenkorb/
Kasse: #12 - /checkout/
Mein Konto: #13 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #257 - /allgemeine_geschaeftsbedingungen/

### Theme ###

Name: www-fraeuleinhuebsch-com
Version: 1.0.0
Author URL: https://www.limesoda.com
Child Theme: ?
Parent Theme Name: WordPress Theme Atomion
Parent Theme Version: 1.3.3
Parent Theme Author URL: https://marketpress.de/
WooCommerce Support: ?

### Templates ###

Overrides: atomion/woocommerce/archive-product.php
atomion/woocommerce/cart/cart-shipping.php
atomion/woocommerce/cart/cart.php
atomion/woocommerce/cart/cross-sells.php
atomion/woocommerce/cart/mini-cart.php
atomion/woocommerce/checkout/review-order.php
atomion/woocommerce/checkout/thankyou.php
atomion/woocommerce/content-product.php
atomion-child/woocommerce/emails/customer-completed-order.php
atomion-child/woocommerce/emails/customer-new-account.php
atomion-child/woocommerce/emails/customer-on-hold-order.php
atomion-child/woocommerce/emails/customer-processing-order.php
atomion-child/woocommerce/emails/customer-refunded-order.php
atomion/woocommerce/global/breadcrumb.php
atomion/woocommerce/global/wrapper-end.php
atomion/woocommerce/global/wrapper-start.php
atomion/woocommerce/loop/loop-start.php
atomion-child/woocommerce/myaccount/dashboard.php Version 2.6.0 ist veraltet. Die Hauptversion ist 4.4.0
atomion/woocommerce/myaccount/form-edit-account.php
atomion/woocommerce/myaccount/form-login.php
atomion/woocommerce/myaccount/my-address.php
atomion/woocommerce/myaccount/navigation.php
atomion/woocommerce/myaccount/orders.php
atomion/woocommerce/myaccount/view-order.php
atomion/woocommerce/product-searchform.php
atomion/woocommerce/single-product/meta.php
atomion/woocommerce/single-product/product-attributes.php
atomion/woocommerce/single-product/related.php
atomion/woocommerce/single-product/review-meta.php
atomion/woocommerce/single-product/review.php
atomion/woocommerce/single-product/tabs/additional-information.php
atomion/woocommerce/single-product/tabs/description.php
atomion/woocommerce/single-product/tabs/tabs.php
atomion/woocommerce/single-product/up-sells.php
atomion/woocommerce/single-product-reviews.php

Outdated Templates: ?
					
					
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### Action Scheduler ###

Abgeschlossen: 746
Oldest: 2021-05-25 14:19:31 +0200
Newest: 2021-06-25 14:06:18 +0200

### Status report information ###

Generated at: 2021-06-25 14:18:35 +02:00

Hello @antonials,

I was able to find the Plugin that prevents the billing address from being filled on the checkout / review page: German Market from Marketpress

Since we didn’t develop this plugin we are unaware of any compatibility or incompatibility issue. I recommend reaching out to the plugin developer for further assistance regarding this.

f the optional shipping address checkbox is not checked, woocommerce saves the billing address as the shipping address, as expected.

This is indeed the default behavior of WooCommerce and customizing that would require a bit of additional coding.

If you do require help with the actual coding, we’d recommend hiring a developer or one of the customization experts listed at?https://woocommerce.com/customizations/.

Thanks!

Hello!

I am aware that this should be default behavior of WooCommerce. However when using your plugin and paypal express checkout this is not working. The shipping address gets saved even if the optional shipping address checkbox is deactivated. I have tried to explain this in detail in my previous message:

the shipping address is still being filled and saved in the order, even if the optional checkbox is not checked. Therefore, if I change the billing address and don’t look at the hidden shipping address, both are saved in the order and packages would be sent to the wrong address.

Could you please take another look at this. Thank you!

Hey again!

Is this the case while you have a default theme (like Storefront or TwentyTwentyOne ) and *no* other plugins other than WooCommerce and WooCommerce PayPal Checkout active?

Hello!
Yes I have just tested it again, with all plugins deactivated and Twenty Twenty Theme.

Hi @antonials,

It looks like there’s some confusion in the thread. WooCommerce will always use the billing as the shipping address when a shipping address isn’t entered. So when a customer orders, leaving the Shipping Address unchecked, the address in PayPal will populate the Shipping Details fields in the order.

It’s best to always assume the 2 addresses are different, as they are different pieces of data. The real problem here seems to be this:

but was not able to delete the shipping address content

The address data in orders, both Billing and Shipping, can be edited independently by clicking the pencil icon:

Screenshot
https://d.pr/i/GLNqgO

Update the order after editing these details and the data will be saved.

I hope this helps ??

Hello!
This does not explain the behavior on the review/checkout page after using the paypal express checkout. This is not default behavior, since when ordering without paypal, this does not happen. I will try to explain it again.

When a user pays with express paypal and is returned to the review / checkout page, the user can edit both the billing and shipping address. By default the shipping address is not visible and if the optional shipping address checkbox is unchecked, woocommerce copies the billing address into the shipping address when the order is placed.
However, when using paypal express checkout, the shipping address is already saved in the order when being redirect to the checkout page. Therefore even if the optional shipping address checkbox is disabled and the billing address was edited in the checkout page, the shipping address, as forwarded from paypal, stays saved in the order. This behavior could lead to packages being sent to the wrong address, which is a serious problem.

I hope I was able to explain the issue more clearly. Please look into this.

Kind regards,
Antonia

Hi there,

According to the System Status Report you provided, you’re using

PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.5

Could you confirm that you’re using this payment method? The extension by WebToffee is actually supported here

Generally speaking though, what you describe is the correct behaviour for PayPal Checkout.

The workflow for this is described here: https://docs.woocommerce.com/document/paypal-express-checkout/#section-11

The customer can review the order, edit the shipping address, and make a shipping selection.

The best option is not to disable the shipping address, since this is often different from the billing address, and some customers may adjust this on reviewing the shipping charges.

Thanks for the reply! I have checked my site again and am really ?orry, as I seem to have installed the plugin by webtoffee. I am very sorry for the confusion!
Kind regards,
Antonia

Hi, @antonials,

Thanks for keeping us informed and marking the thread resolved. Hope you get to the bottom of the issue soon.