Billing Address becomes empty when Shipping Address is updated

  • Resolved mustafa9140

    (@mustafa9140)


    2 years, 1 month ago

    Steps:
    1 – Add a product to cart.
    2 – Go to checkout
    3 – Add Shipping info
    4 – Uncheck “Billing Address”
    5 – Add Billing Address info
    6 – Scroll up back to Shipping info and update Street Address
    Results in : Billing Address “Same As Shipping” checkbox is automatically checked now and all the fields inside are empty.

    Requirement: When the user updates the Shipping info, we want to have the data in “Billing Address” to be retained. And the checkbox “Same As Shipping” must not be checked automatically.

    Please guide how should this be acheied.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @mustafa9140!

    Kindly note that I do see the issue on your site; but, it is not replicable on my test site. I noticed that you are using the Elementor theme; I tried the same theme, and didn’t face any problems.

    The checkout page on your site seems to be modified; following is how a default Checkout page on Elementior looks like: https://d.pr/i/RZUPnp

    On your site, this could be due to your template changes or one of your active plugins, as this is not the default behavior or ‘checkout page’ setup.

    You can perform a conflict test on your site (do take a backup first) or on a staging version of your site (recommended) to find the actual cause of the proibnoem, and then resolve it.

    If you have questions, let us know.

    Best!

Viewing 1 replies (of 1 total)
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