Bill to Ship to Header

Hi,

Are you referring to the orders? For better understanding and to provide proper assistance, can you provide a screenshot?

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Be sure to redact any sensitive information.

Let us know ??

Thank you for your prompt response. Yes, I am referring to the orders. Please see attached.
https://snipboard.io/g65i8D.jpg

Hi @alortiz3,

It’s properly showing on my test site which runs on a basic install of WooCommerce and the Storefront theme:

When an issue like this happens, it is usually caused by a theme or plugin conflict.

In that case, we suggest isolating the issue by deactivating all plugins except WooCommerce and switching to a default theme like Storefront.

If you don’t see the same problem, that means your theme or another plugin is conflicting with WooCommerce.

Reactivate the theme first and check again with a test order. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how it goes.

Thank you for your prompt response. It’s interesting, I’m using the same Theme and I’ve disabled and enabled all plugins to see if that was the issue. But it has never shown the labels since the site was created.

Thank you for your assistance!

Hi @alortiz3,

What about that “PO Number: TEST-04112022”? Are you adding it using a plugin or custom code? It seems that you’re overriding the default email notification and thus this is probably what may have caused this problem.

Cheers.

Hi there,

We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a solution to this issue.

If you have further questions, please feel free to open a new topic.

Thanks.