Big issues after update

Hello @paul_lenk

I am sorry to hear you have this issue!

Was the same issue showing up when only Hustle plugin is enabled on your site? It looks like there was a conflict with another plugin.

Please enable WordPress debug; place the following to the wp-config.php file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Reload the page where opt-in is showing up. This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Upload the debug.log file to a DropBox/Google-Drive and share file with us

Make sure that you insert these lines above /* That’s all, stop editing! Happy blogging. */ in the wp-config.php file.

Also please let us know what opt-ins were enabled on your site, was it embed or/and slide-in/pop-up? Where there any additional conditions added?

Please create a test page on your site and using additional conditions set an opt-in to be shown on this page. Let us know the page’s slug so we could check it.

Please advise,

Cheers,
Nastia

Hey @paul_lenk,

Hope you’re well.

Maybe remigration to 6.0 version can solve the problems. Before everything please make sure you have a full backup of your website. Then at database run this SQL commands;

delete from wp_hustle_modules;
delete from wp_hustle_modules_meta;

They will just delete everything for 6.0 so that thousands of forms will be deleted. After that visit “/wp-admin/admin.php?page=hustle&reset_migration=1” URL only once! This will migrate your old Hustle opt-ins again.

I hope that helps!

Cheers,
Oguz

I tried running those commands but it wouldn’t let me do it :S

Hey @paul_lenk,

Hope you’re well.

While saying wouldn’t let me do it, what do you mean exactly? Can you be more specific, is MySQL didn’t allow you?

Cheers,
Oguz

This is what I get when I try to run that command:

wp_fuqe_hustle_modules_meta’ is marked as crashed and last (automatic?) repair failed

The first command works and removes all the duplicates but that’s it. The URL you sent me doesn’t load and all the old content is gone. If I try to create a new opt-in widget, then it will duplicate once again.

• This reply was modified 7 years, 1 month ago by paul_lenk.

Hello @paul_lenk

Hope you’re doing well!

These SQL commands should run in phpMyAdmin, regardless the issues with Hustle plugin. Would you please contact your web host about those commands in SQL so they could explain why they are not running? It is possible that MySQL version installed on a server needs to be updated.

Please let us know how it went!

Kind regards,
Nastia

Hi Nastia,

I have been dealing with BlueHost these past few days trying to deal with the issue and no luck. Here is what they said: “the specialist could not confirm the resolution for this problem”. So the plugin is still not working properly on my website. I tried everything at this point. Any help is greatly appreciated.

Hey @paul_lenk,

Hope you’re well.

I didn’t understand from the first replies but did you try plugin conflict test? You just need to deactivate everything except Hustle then run MySQL commands again. What is that action results?

Cheers,
Oguz

Hi Oguz,

I have tried deactivating all the plugins except Hustle, ran the MySQL commands and still getting that error on the second command:

#144 – Table ‘./wp_fuqe_hustle_modules_meta’ is marked as crashed and last (automatic?) repair failed

Hey @paul_lenk,

I just realize your database prefix is “wp_fuqe_” so codes should be;

delete from wp_fuqe_hustle_modules;
delete from wp_fuqe_hustle_modules_meta;

Did you try like that?

Also, can you try to repair that tables over phpmyadmin? If you are not comfortable about doing that your hosting company can help you about that or you can check this post https://premium.wpmudev.org/blog/repairing-corrupted-broken-missing-files-databases-wordpress/

Cheers,
Oguz

I tried all of that. I ended up deleting the plugin and those two tables from the database to start from scratch. However, after reinstalling the plugin I’m still having issues. When I try to create a new embed or something else, it won’t save the information and nothing show up on the dashboard.

Hey @paul_lenk,

I hope you’re well today.

Thanks for all tries, we need two little more test can you try with a different browser and also theme conflict test? You need to activate WordPress default theme which is Twenty Seventeen.

Cheers,
Oguz

Hi Oguz,

I just tried doing both things and still not saving any entries ??

Hey @paul_lenk,

Hope you’re well.

Could you contact us directly with this issue so we can investigate it further, you can use our contact form so we can see what can we do for you:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Important: Select “I have a different question” for your topic, and message should like similar to this;

Subject: “Attn: Oguz”
– Link to your WordPress site
– Link back to this thread for reference
– Any other relevant urls

Cheers,
Oguz

Hello @paul_lenk

Hope you’re well!

We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

Have a great day!

Cheers,
Nastia