Big issue with 3.3 update
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Hi,
I updated the woocommerce plugin to 3.3, and it’s telling me my theme “template files” from 3.2 are outdated so it needs to be updated, but the link you guys provide only show v3.2 version templates.For example:
https://docs.woocommerce.com/document/template-structure/Since the update my woocommerce webhooks are not working properly so all of my API keys are failing, none of my products are syncing, and orders are not going through correctly. Everything is chaotic.
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For the template files, I updated the documentation page. You can also find the latest ones here: https://github.com/woocommerce/woocommerce/tree/master/templates. This is something you’ll likely need to contact your theme authors about.
For webhooks, there should have been a new database table created and the webhooks should be migrated to this new table.
1) Have you run the database update yet, there should be a prompt for that after updating?
2) Could you paste a copy of your system status report? You can find it at WooCommerce > Status.
- This reply was modified 6 years, 10 months ago by Caleb Burks.
Hi, thank you for the speedy reply!
1) Yes, I’ve run the database update
2) Here is the system status:
WordPress environment
WC version: 3.3.0 Log directory writable: /home1/iamgonegirl/public_html/wp-content/uploads/wc-logs/ WP version: 4.9.2 WP multisite: – WP memory limit: 256 MB WP debug mode: – WP cron: Language: en_US Server environment Server info: Apache PHP version: 7.0.25 PHP post max size: 64 MB PHP time limit: 0 PHP max input vars: 1000 cURL version: 7.19.7, NSS/3.27.1 SUHOSIN installed: – MySQL version: 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements Max upload size: 64 MB Default timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte string: Remote post: Remote get: Database WC database version: 3.3.0 Database prefix wp_ MaxMind GeoIP database: The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: /home1/iamgonegirl/public_html/wp-content/uploads/GeoIP.dat. Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only. Total Database Size 110.48MB Database Data Size 101.45MB Database Index Size 9.03MB wp_woocommerce_sessions Data: 2.39MB + Index: 0.13MB wp_woocommerce_api_keys Data: 0.00MB + Index: 0.01MB wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_itemmeta Data: 0.01MB + Index: 0.02MB wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.01MB wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.01MB wp_woocommerce_shipping_zones Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations Data: 0.00MB + Index: 0.01MB wp_woocommerce_shipping_zone_methods Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta Data: 0.00MB + Index: 0.00MB wp_woocommerce_log Data: 0.00MB + Index: 0.00MB wp_aws_index Data: 0.67MB + Index: 0.00MB wp_cf_forms Data: 0.17MB + Index: 0.00MB wp_cf_form_entries Data: 0.00MB + Index: 0.01MB wp_cf_form_entry_meta Data: 0.00MB + Index: 0.00MB wp_cf_form_entry_values Data: 0.00MB + Index: 0.01MB wp_cf_pro_messages Data: 0.00MB + Index: 0.00MB wp_cf_tracking Data: 0.00MB + Index: 0.00MB wp_cf_tracking_meta Data: 0.00MB + Index: 0.00MB wp_commentmeta Data: 1.12MB + Index: 0.03MB wp_comments Data: 0.01MB + Index: 0.01MB wp_cp_calculated_fields_form_discount_codes Data: 0.00MB + Index: 0.00MB wp_cp_calculated_fields_form_posts Data: 0.00MB + Index: 0.00MB wp_cp_calculated_fields_form_settings Data: 0.01MB + Index: 0.00MB wp_duplicator_packages Data: 0.00MB + Index: 0.00MB wp_edd_customermeta Data: 0.00MB + Index: 0.00MB wp_edd_customers Data: 0.00MB + Index: 0.00MB wp_hustle_modules Data: 0.00MB + Index: 0.00MB wp_hustle_modules_meta Data: 0.05MB + Index: 0.02MB wp_links Data: 0.00MB + Index: 0.00MB wp_litespeed_optimizer Data: 0.00MB + Index: 0.00MB wp_masterslider_options Data: 0.00MB + Index: 0.00MB wp_masterslider_sliders Data: 0.00MB + Index: 0.00MB wp_omega_index_status Data: 30.90MB + Index: 0.29MB wp_optins Data: 0.00MB + Index: 0.00MB wp_optin_meta Data: 0.04MB + Index: 0.02MB wp_options Data: 4.54MB + Index: 0.37MB wp_postmeta Data: 39.80MB + Index: 4.89MB wp_posts Data: 17.46MB + Index: 0.77MB wp_psninja_amdd Data: 3.52MB + Index: 1.32MB wp_psninja_amdd_cache Data: 0.00MB + Index: 0.00MB wp_psninja_urls Data: 0.02MB + Index: 0.01MB wp_redirection_404 Data: 0.10MB + Index: 0.05MB wp_redirection_groups Data: 0.00MB + Index: 0.00MB wp_redirection_items Data: 0.00MB + Index: 0.01MB wp_redirection_logs Data: 0.03MB + Index: 0.01MB wp_relevanssi Data: 0.41MB + Index: 0.78MB wp_relevanssi_log Data: 0.00MB + Index: 0.00MB wp_relevanssi_stopwords Data: 0.01MB + Index: 0.01MB wp_smush_dir_images Data: 0.00MB + Index: 0.00MB wp_snippets Data: 0.00MB + Index: 0.00MB wp_termmeta Data: 0.02MB + Index: 0.02MB wp_terms Data: 0.02MB + Index: 0.04MB wp_term_relationships Data: 0.04MB + Index: 0.09MB wp_term_taxonomy Data: 0.02MB + Index: 0.02MB wp_usermeta Data: 0.03MB + Index: 0.02MB wp_users Data: 0.00MB + Index: 0.01MB wp_wc_download_log Data: 0.00MB + Index: 0.00MB wp_wc_webhooks Data: 0.00MB + Index: 0.00MB wp_yoast_seo_links Data: 0.04MB + Index: 0.01MB wp_yoast_seo_meta Data: 0.02MB + Index: 0.02MB Post Type Counts ae_global_templates 2 amn_wpforms-lite 1 attachment 2246 captainform_post 1 clients 6 custom-css-js 39 customize_changeset 7 download 2 edd_log 2 edd_payment 1 elementor_library 15 employees 6 feedback 1 jp_img_sitemap 5 jp_img_sitemap_index 2 jp_sitemap 3 jp_sitemap_master 3 jp_vid_sitemap 2 mc4wp-form 2 nav_menu_item 113 oembed_cache 1 page 53 post 10 postman_sent_mail 6 product 347 product_variation 2587 projects 10 revision 1346 rx_aeolus 1 services 4 shop_coupon 2 shop_order 3 testimonials 5 wcct_countdown 1 wpcf7_contact_form 2 wpe_product_carousel 1 wpforms 4 Security Secure connection (HTTPS): Hide errors from visitors Active plugins (76) 404 To Homepage by LittleBizzy – 1.0.9 UberMenu 3 - 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Responsive Mobile Menu by Chris Mavricos, SevenSpark – 1.5.1 Shortcode Widget by Gagan Deep Singh – 1.5.1 Smart WooCommerce Search by Stanislav S - YummyWP – 1.4.3 – Not tested with the active version of WooCommerce SiteOrigin Widgets Bundle by SiteOrigin – 1.11.3 SSL Insecure Content Fixer by WebAware – 2.5.0 Compress JPEG & PNG images by TinyPNG – 2.2.6 Under Construction by Web factory Ltd – 2.80 UpdraftPlus - Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.14.3 WC Password Strength Settings by Daniel Santoro – 2.0.1 – Not tested with the active version of WooCommerce WC Speed Drain Repair by WP Fix It – 1.2 – Not tested with the active version of WooCommerce Widgets for SiteOrigin by wpinked – 1.3.6 Google Analytics by WebKinder by WebKinder – 1.6.2 Edit WooCommerce Templates by ioannup – 1.0.2.2 – Not tested with the active version of WooCommerce Woo Floating Cart Lite by XplodedThemes – 1.0.8 – Not tested with the active version of WooCommerce Woo Product Images Slider by DesirePress – 1.3.0 – Not tested with the active version of WooCommerce WooCommerce SEO Addon by premmerce – 1.1.4 – Not tested with the active version of WooCommerce WooCommerce Conversion Tracking by Tareq Hasan – 1.2.5 – Not tested with the active version of WooCommerce WooCommerce Services by Automattic – 1.11.0 WooCommerce by Automattic – 3.3.0 WordPress Importer by wordpressdotorg – 0.6.3 Yoast SEO by Team Yoast – 6.2 WP Add Custom CSS by Daniele De Santis – 1.0.1 PayPal Buy Now Button by Scott Paterson – 1.7.2 WP Facebook Pixel by Night Shift Apps – 4.5 WP Force SSL by Kostas Vrouvas – 1.3 WP Rollback by WordImpress – 1.5 WP Smush by WPMU DEV – 2.7.6 WP Social Widget by ashokmhrj – 2.1.2 WP Super Cache by Automattic – 1.5.9 WPForms Lite by WPForms – 1.4.3 Settings API enabled: Force SSL: Currency USD ($) Currency position left Thousand separator , Decimal separator . Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable) Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) WC pages Shop base: #977 - /shop/ Cart: #978 - /cart/ Checkout: #979 - /checkout/ My account: #980 - /my-account/ Terms and conditions: #7397 - /terms-of-service/ Theme Name: Hypermarket Version: 1.4.4 Author URL: https://www.mypreview.one Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Templates Overrides hypermarket/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/cart/cart-empty.php, hypermarket/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/cart/cross-sells.php, hypermarket/woocommerce/cart/mini-cart.php version 3.2.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/cart/proceed-to-checkout-button.php, hypermarket/woocommerce/cart/shipping-calculator.php, hypermarket/woocommerce/checkout/form-checkout.php, hypermarket/woocommerce/checkout/form-coupon.php version 2.2 is out of date. The core version is 3.3.0, hypermarket/woocommerce/checkout/form-login.php, hypermarket/woocommerce/content-product.php, hypermarket/woocommerce/content-product_cat.php, hypermarket/woocommerce/content-single-product.php, hypermarket/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/global/quantity-input.php version 3.2.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/global/wrapper-end.php version 1.6.4 is out of date. The core version is 3.3.0, hypermarket/woocommerce/global/wrapper-start.php version 1.6.4 is out of date. The core version is 3.3.0, hypermarket/woocommerce/loop/add-to-cart.php version 3.0.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/loop/loop-end.php, hypermarket/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/loop/result-count.php version 3.0.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/myaccount/form-edit-account.php version 2.6.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/myaccount/form-edit-address.php version 3.0.9 is out of date. The core version is 3.3.0, hypermarket/woocommerce/myaccount/form-login.php version 3.2.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/myaccount/form-lost-password.php version 3.0.0 is out of date. The core version is 3.3.0, hypermarket/woocommerce/single-product/add-to-cart/variable.php, hypermarket/woocommerce/single-product/related.php, hypermarket/woocommerce/single-product/review.php, hypermarket/woocommerce/single-product/up-sells.php Outdated templates: Learn how to update
- This reply was modified 6 years, 10 months ago by Steven Stern (sterndata).
- This reply was modified 6 years, 10 months ago by Gaga.
Okay, I see this
wp_wc_webhooks Data: 0.00MB + Index: 0.00MB
. No data in your webhooks table. And there is noshop_webhook
count for the post type anymore.Could you go to WooCommerce > Status > logs, and send the db update logs here? Wrapping it in code tags would be good.
Okay, here it is below:
2017-10-16T11:50:09+00:00 INFO Queuing 3.0.0 - wc_update_300_webhooks 2017-10-16T11:50:09+00:00 INFO Queuing 3.0.0 - wc_update_300_grouped_products 2017-10-16T11:50:09+00:00 INFO Queuing 3.0.0 - wc_update_300_settings 2017-10-16T11:50:09+00:00 INFO Queuing 3.0.0 - wc_update_300_product_visibility 2017-10-16T11:50:09+00:00 INFO Queuing 3.0.0 - wc_update_300_db_version 2017-10-16T11:50:09+00:00 INFO Queuing 3.1.0 - wc_update_310_downloadable_products 2017-10-16T11:50:09+00:00 INFO Queuing 3.1.0 - wc_update_310_old_comments 2017-10-16T11:50:09+00:00 INFO Queuing 3.1.0 - wc_update_310_db_version 2017-10-16T11:50:09+00:00 INFO Queuing 3.1.2 - wc_update_312_shop_manager_capabilities 2017-10-16T11:50:09+00:00 INFO Queuing 3.1.2 - wc_update_312_db_version 2017-10-16T11:50:09+00:00 INFO Queuing 3.2.0 - wc_update_320_mexican_states 2017-10-16T11:50:09+00:00 INFO Queuing 3.2.0 - wc_update_320_db_version 2017-10-16T11:50:12+00:00 INFO Running wc_update_300_webhooks callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_300_webhooks callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_300_grouped_products callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_300_grouped_products callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_300_settings callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_300_settings callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_300_product_visibility callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_300_product_visibility callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_300_db_version callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_300_db_version callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_310_downloadable_products callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_310_downloadable_products callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_310_old_comments callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_310_old_comments callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_310_db_version callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_310_db_version callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_312_shop_manager_capabilities callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_312_shop_manager_capabilities callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_312_db_version callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_312_db_version callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_320_mexican_states callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_320_mexican_states callback 2017-10-16T11:50:12+00:00 INFO Running wc_update_320_db_version callback 2017-10-16T11:50:12+00:00 INFO Finished wc_update_320_db_version callback 2017-10-16T11:50:12+00:00 INFO Data update complete 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_image_options 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_webhooks 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_product_stock_status 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_set_default_product_cat 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_clear_transients 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_set_paypal_sandbox_credentials 2018-01-30T19:23:23+00:00 INFO Queuing 3.3.0 - wc_update_330_db_version 2018-01-30T19:23:26+00:00 INFO Running wc_update_330_image_options callback 2018-01-30T19:23:26+00:00 INFO Finished wc_update_330_image_options callback 2018-01-30T19:23:26+00:00 INFO Running wc_update_330_webhooks callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_webhooks callback 2018-01-30T19:23:30+00:00 INFO Running wc_update_330_product_stock_status callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_product_stock_status callback 2018-01-30T19:23:30+00:00 INFO Running wc_update_330_set_default_product_cat callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_set_default_product_cat callback 2018-01-30T19:23:30+00:00 INFO Running wc_update_330_clear_transients callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_clear_transients callback 2018-01-30T19:23:30+00:00 INFO Running wc_update_330_set_paypal_sandbox_credentials callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_set_paypal_sandbox_credentials callback 2018-01-30T19:23:30+00:00 INFO Running wc_update_330_db_version callback 2018-01-30T19:23:30+00:00 INFO Finished wc_update_330_db_version callback 2018-01-30T19:23:30+00:00 INFO Data update complete
Thanks.
How many webhooks did you have, and what were all of the kinds (Topics)?
And then what version of WooCommerce were you on before updating to 3.3?
hi, thank you for your help so far:
The version before upgrading to 3.3 was 3.2. The webhooks worked properly before the update. The webhook api’s are based on a third party plugin (printful) that synchronizes the products to the woocommerce store. These were the event webhooks:
package_shipped order_failed order_canceled product_synced stock_updated
That plugin auto-created the webhooks for you, right?
So if you were to re-activate or re-install printful, would they be created again?
I’ll try it right now. Yes, they were auto created
I tried, but it’s still the same.
So here, you’re going to see that the Prinful webhooks aren’t created – is there anything else suspicious? – https://example.com/wp-admin/admin.php?page=printful-dashboard&tab=status
For at least that status page, the plugin is querying the
shop_webhook
post type, which is no longer used. I’m not seeing how/when the webhooks are created though in the plugin.Could be helpful if you were able to reach out to Printful to see how the webhooks are created in the first place. If there is some sort of “sync” that happens, I can see a possible problem now that they aren’t a CPT.
More info here if they need it: https://woocommerce.wordpress.com/2017/12/08/wc-3-3-new-webhooks-crud/
Yes, it does involve a type of “sync”. Thank you for your help. I contacted them, and am waiting for their response.
Thank you again.
Thanks for letting us know – I look forward to hearing what you learn from Printful!
Thank you guys for your help. Printful has addressed the 3.3 woocommerce issue with their developers, and made their plugin compatible with 3.3 core.
Thank you all for your help!
Everything works now. My theme developer is going to release an update for compatibility with 3.3 soon.
Thank you!
This may be in the wrong thread but this is a similar same error i have, I have updated to 3.4 and i have recreated my webhooks. If i make a change to trigger the webhook it does nothing but if i go and recreate the webhook the url validation fires and the outside system can see that validation. So it does not fire on the order_update event. I have tried on order creation and even on subscription update, but not fired once. So I’m not sure if it is something blocking it or something that I’m doing wrong. Any help or guidance would be greatly appreciated. I must just add It does not create any logs for the actions even if i put the site into debug mode as documented
- This reply was modified 6 years, 6 months ago by simonkbpassport.
- The topic ‘Big issue with 3.3 update’ is closed to new replies.