Big Issue – Plugin trying to compress (or reading meta data) mp4 Files

  • Greetings,

    after the Upload of mp4 Files in Custom Fields of Woocommerce Products the Plugin is trying to compress or reading the files in a endless way with imagemagic, resulting in full server storage within files more than 600 Gigabyte in size in the /tmp/ dir .

    • This topic was modified 1 year, 9 months ago by Deexone.
Viewing 1 replies (of 1 total)
  • Plugin Author Analog Studio

    (@analogstudio)

    Thank you!

    We have not been able to confirm this issue in our environment and require more information to assist you further.

    Please provide the following details, which can be found in the admin tools -> Site Health (info tab):

    • Theme
    • PHP version
    • Active editor for media handling
    • Imagick version string

    You can also try the following:

    • Disabling the WooCommerce plugin to see if this improves the situation.

    We appreciate your help in resolving this matter.

Viewing 1 replies (of 1 total)
  • The topic ‘Big Issue – Plugin trying to compress (or reading meta data) mp4 Files’ is closed to new replies.