Big issue after a server transfer

It looks like you haven’t moved the Mailpoet database tables while doing the server transfer. If you have (you should) a backup of your database from the previous server, then you can give that to your host after which they should be able to restore the Mailpoet functionality.

Let me know if this works for you.

Hi,

We generally do not recommend moving MailPoet installations – it can cause serious issues in the database. As such, we recommend re-installing MailPoet and re-importing your susbcribers – it’ll be less of a headache in the long run.

Thanks!

Hi both and thank you for you answers,

I didn’t know about the problems moving Mailpoet to another server. If I knew that, I would erased the Mailpoet installation before the moving.

Like I said on my post, I’ve tried to remove the plugin using your uninstall plugin in the new server but it’s not working. I’ve followed all the instructions in your support page about these issues and it didn’t work.

Still I have the same problem that you can see in my screen capture and the worse part of it is I can’t use Mailpoet and is perfect to me. I can’t find any other newsletter plugin or service much better and perfect for my needs than Mailpoet!

Like I said, I asked to my new hosting provider to double check the databases to find the Mailpoet databases but they told me that they could’t find Mailpoet databases ?????. I’ve transferred all the content of my old server, I don’t understand that. (Maybe it’s a good idea if I give you my server details and if you have time, you can double check that for me, I am not an expert).

One question. It’s possible that Mailpoet make an independent database from WordPress installation? Because I’ve had one little database from my previous server and I don’t know exactly which it is. I don’t think so but I am not an expert and maybe, who knows…

Well, the point is, I have a copy of my subscribers so I need to clean and remove full all the issues of Mailpoet taht I have right now, to install a clean Mailpoet and start again with him. Like I told you, I tried even with your uninstall plugin, all the process and it’s not working…. can you help me with this? do you know some other full remove methods? Help!!!!

Thanks for your great help.

Cheers

Hi,

Just to confirm, are you using this guide?

https://support.mailpoet.com/knowledgebase/instructions-to-completely-uninstall-wysija/

Hi again,

I said before that I have already tried with this Mailpoet oficial uninstall plugin, the whole process, step by step, three times and it didn’t work. It’s pretty sad because Mailpoet was perfect to me but at the end I have to choose another Newsletter solution. I can’t wait for this to be fixed.

Thanks all for your help and from now I know if I have to make a new server transfer, I will be quite sure how to do it if I am using Mailpoet.

Thanks again. Keep the good work!

Cheers