Big Bug with Double Opt-In (DOI)

  • Resolved Apfelbiss

    (@apfelbiss)


    4 years, 1 month ago

    Hello,

    I recognized, that there is a big big within the Plugin.
    As a paying customer, I’ve had already contact with the support, but I also want to inform you directly about this.

    I’ve had all checkboxes enabled, including Checkbox for the customer and Double Opt-In:
    [x] Enable Subscription
    Subscribe Event: Order Created
    [x] Enable Match Attributes
    [x] Enable Double Opt-In
    [x] Display an Opt-In Field at Checkout
    Opt-In Checkbox Default Status: Unchecked
    Opt-In Checkbox Display Location: Billing

    When a customer is registering for the newsletter via checkout and the email address is already in the connected Sendinblue account (but not in the connected list!):
    – the customer is added to the newsletter list immediately
    – without DOI email (and with an empty DOI field in SIB)
    – and even when the newsletter checkbox at checkout has not been checked by the customer!

    Via the WordPress-SIB-Plugin the Double Opt-In process works fine, even for already existing contacts.

    It would be nice to get a fix soon.

    • This topic was modified 4 years, 1 month ago by Apfelbiss.
Viewing 2 replies - 1 through 2 (of 2 total)

  • I have the same problem! Any news?

    • This reply was modified 3 years, 11 months ago by tretti.

    Hi @tretti

    This is a known issue when also using the WordPress subscription feature. Please deactivate this and use only the Sendinblue subscription boxes.

    There is an improvements task in the process for this.

    Please let me know how you get on.

    If this solves the issue please do mark this as ‘resolved’.

    Sarah

Viewing 2 replies - 1 through 2 (of 2 total)
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