Bidders not showing on auction products

  • Resolved cbrennan

    (@cbrennan)


    5 years, 1 month ago

    The bidders are not showing on each auction item but the bids are being accepted by registered users and the auction amount is increasing. Also, on the Dashboard Auctions page, it says “No bids placed” next to each product, although it shows starting/current prices and acknowledges the bids financially.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi @cbrennan ,

    I’m assuming you are using latest version of our free version.

    Have you by any chance altered database or deleted, modified any DB tables? We have seen one such problem where customer altered tables due to which few information were not visible.

    Can you try below steps if possible:

      delete auction plugin
      install and activate woocommece plugin properly
      install and activate auction plugin

    What above will do is that it will create the tables again because we suspect that somehow your DB is corrupted due to which some information is seen and some are missing.

    If that does not solve the problem then could you please share System status report. You can get it from WP Admin > WooCommerce > Status.

    NOTE: We have our time off during Week-ends and once you share your answers, we will review and share our findings in upcoming business day.

    Regards,
    Nitesh

    • This reply was modified 5 years, 1 month ago by Nitesh.
    Thread Starter cbrennan

    (@cbrennan)

    Thank you for your response. I have an auction running with 50 items and am concerned that if I delete the plugin and reinstall that I will lose these auction items and bidders. Am I correct in this assumption?

    Thread Starter cbrennan

    (@cbrennan)

    Although I haven’t altered the DB, here is the system status report:

    
### WordPress Environment ###

WordPress address (URL): https://www.friendsafterdiagnosis.com/fad-wp
Site address (URL): https://www.friendsafterdiagnosis.com/fad-wp
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.39 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.25-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.

Total Database Size: 11.97MB
Database Data Size: 10.59MB
Database Index Size: 1.38MB
wp_woocommerce_sessions: Data: 4.58MB + Index: 0.25MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_customdata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_favorites: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_bwbps_galleries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_imageratings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_layouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_bwbps_ratingssummary: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_forum_forums: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_forum_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_forum_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_forum_threads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_forum_usergroup2user: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_forum_usergroups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_login_redirects: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_options: Data: 0.97MB + Index: 0.16MB + Engine MyISAM
wp_postmeta: Data: 1.58MB + Index: 0.54MB + Engine MyISAM
wp_posts: Data: 3.31MB + Index: 0.25MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Captcha by BestWebSoft: by BestWebSoft – 4.1.7
cforms: by Oliver Seidel – 14.6
The Events Calendar PRO: by Modern Tribe
Inc. – 2.0.8

Jetpack by WordPress.com: by Automattic – 8.2
Link Manager: by WordPress – 0.1-beta
Links Shortcode: by Maarten Swemmer – 1.8.3
Nice PayPal Button Lite: by TriniTronic – 1.05.01
Peter's Login Redirect: by Peter Keung – 2.9.4
PHP Compatibility Checker: by WP Engine – 1.5.0
Slideshow: by StefanBoonstra – 2.3.1
The Events Calendar: by Modern Tribe
Inc. – 2.0.8

Ultimate WooCommerce Auction Plugin: by Nitesh Singh – 2.0.9
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.19 – 1.6.20 is available
WooCommerce Services: by Automattic – 1.22.3
WooCommerce: by Automattic – 3.8.1 – 3.9.2 is available
WordPress Access Control: by Brandon Wamboldt – 4.0.13
Yoast SEO: by Team Yoast – 13.1
PayPal Buy Now Button: by Scott Paterson – 1.7.2
WP Paypal Donation: by Atif Mohammad – v1.1

### Inactive Plugins (4) ###

bbPress: by The bbPress Community – 2.5.8
Fancy Slideshows: by Kolja Schleich – 2.4.7
Portfolio Slideshow: by George Gecewicz – 1.13.0
Simple Slideshow Manager: by Acurax – 2.3.1

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4205 - /iwd-silent-auction/
Cart: #4501 - /cart/
Checkout: #4502 - /checkout/
My account: #4507 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Ten
Version: 1.4 – 2.9 is available
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 4
Oldest: 2020-02-08 13:59:56 -0500
Newest: 2020-03-02 13:08:56 -0500

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –
    Plugin Author Nitesh

    (@nitesh_singh)

    Hi @cbrennan ,

    As per report your setup is using old PHP version. We would strongly recommend to upgrade it.

    Ideally, if you delete the plugin and install and activate again then it does not remove the data. Since you have live auctions and if you are fine in running it and getting relevant details then you can wait until your auctions expires and then would recommend to upgrade PHP and then follow our steps. If as of now you are finding difficult to see relevant data like who bid, what was the bid amount etc, then kindly do the recommended steps.

    Regards,
    Nitesh

    Thread Starter cbrennan

    (@cbrennan)

    Thank you very much, Nitesh!

Viewing 5 replies - 1 through 5 (of 5 total)
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