• Resolved cbrennan

    (@cbrennan)


    The bidders are not showing on each auction item but the bids are being accepted by registered users and the auction amount is increasing. Also, on the Dashboard Auctions page, it says “No bids placed” next to each product, although it shows starting/current prices and acknowledges the bids financially.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Nitesh

    (@nitesh_singh)

    Hi @cbrennan ,

    I’m assuming you are using latest version of our free version.

    Have you by any chance altered database or deleted, modified any DB tables? We have seen one such problem where customer altered tables due to which few information were not visible.

    Can you try below steps if possible:

      delete auction plugin
      install and activate woocommece plugin properly
      install and activate auction plugin

    What above will do is that it will create the tables again because we suspect that somehow your DB is corrupted due to which some information is seen and some are missing.

    If that does not solve the problem then could you please share System status report. You can get it from WP Admin > WooCommerce > Status.

    NOTE: We have our time off during Week-ends and once you share your answers, we will review and share our findings in upcoming business day.

    Regards,
    Nitesh

    • This reply was modified 5 years, 1 month ago by Nitesh.
    Thread Starter cbrennan

    (@cbrennan)

    Thank you for your response. I have an auction running with 50 items and am concerned that if I delete the plugin and reinstall that I will lose these auction items and bidders. Am I correct in this assumption?

    Thread Starter cbrennan

    (@cbrennan)

    Although I haven’t altered the DB, here is the system status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.friendsafterdiagnosis.com/fad-wp
    Site address (URL): https://www.friendsafterdiagnosis.com/fad-wp
    WC Version: 3.8.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.39 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
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    PHP Time Limit: 30
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    OpenSSL/1.0.1e
    
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    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (19) ###
    
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    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
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    ### WC Pages ###
    
    Shop base: #4205 - /iwd-silent-auction/
    Cart: #4501 - /cart/
    Checkout: #4502 - /checkout/
    My account: #4507 - /my-account/
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    ### Theme ###
    
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    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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    Oldest: 2020-02-08 13:59:56 -0500
    Newest: 2020-03-02 13:08:56 -0500
    
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    Plugin Author Nitesh

    (@nitesh_singh)

    Hi @cbrennan ,

    As per report your setup is using old PHP version. We would strongly recommend to upgrade it.

    Ideally, if you delete the plugin and install and activate again then it does not remove the data. Since you have live auctions and if you are fine in running it and getting relevant details then you can wait until your auctions expires and then would recommend to upgrade PHP and then follow our steps. If as of now you are finding difficult to see relevant data like who bid, what was the bid amount etc, then kindly do the recommended steps.

    Regards,
    Nitesh

    Thread Starter cbrennan

    (@cbrennan)

    Thank you very much, Nitesh!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Bidders not showing on auction products’ is closed to new replies.