Bidders not showing on auction products
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The bidders are not showing on each auction item but the bids are being accepted by registered users and the auction amount is increasing. Also, on the Dashboard Auctions page, it says “No bids placed” next to each product, although it shows starting/current prices and acknowledges the bids financially.
The page I need help with: [log in to see the link]
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Hi @cbrennan ,
I’m assuming you are using latest version of our free version.
Have you by any chance altered database or deleted, modified any DB tables? We have seen one such problem where customer altered tables due to which few information were not visible.
Can you try below steps if possible:
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delete auction plugin
install and activate woocommece plugin properly
install and activate auction pluginWhat above will do is that it will create the tables again because we suspect that somehow your DB is corrupted due to which some information is seen and some are missing.
If that does not solve the problem then could you please share System status report. You can get it from WP Admin > WooCommerce > Status.
NOTE: We have our time off during Week-ends and once you share your answers, we will review and share our findings in upcoming business day.
Regards,
Nitesh-
This reply was modified 5 years, 1 month ago by
Nitesh.
Thank you for your response. I have an auction running with 50 items and am concerned that if I delete the plugin and reinstall that I will lose these auction items and bidders. Am I correct in this assumption?
Although I haven’t altered the DB, here is the system status report:
### WordPress Environment ### WordPress address (URL): https://www.friendsafterdiagnosis.com/fad-wp Site address (URL): https://www.friendsafterdiagnosis.com/fad-wp WC Version: 3.8.1 REST API Version: ? 1.0.2 Log Directory Writable: ? WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 5.6.39 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 4000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.25-MariaDB-log Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.8.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only. 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Hide errors from visitors: ? ### Active Plugins (19) ### Captcha by BestWebSoft: by BestWebSoft – 4.1.7 cforms: by Oliver Seidel – 14.6 The Events Calendar PRO: by Modern Tribe Inc. – 2.0.8 Jetpack by WordPress.com: by Automattic – 8.2 Link Manager: by WordPress – 0.1-beta Links Shortcode: by Maarten Swemmer – 1.8.3 Nice PayPal Button Lite: by TriniTronic – 1.05.01 Peter's Login Redirect: by Peter Keung – 2.9.4 PHP Compatibility Checker: by WP Engine – 1.5.0 Slideshow: by StefanBoonstra – 2.3.1 The Events Calendar: by Modern Tribe Inc. – 2.0.8 Ultimate WooCommerce Auction Plugin: by Nitesh Singh – 2.0.9 WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.19 – 1.6.20 is available WooCommerce Services: by Automattic – 1.22.3 WooCommerce: by Automattic – 3.8.1 – 3.9.2 is available WordPress Access Control: by Brandon Wamboldt – 4.0.13 Yoast SEO: by Team Yoast – 13.1 PayPal Buy Now Button: by Scott Paterson – 1.7.2 WP Paypal Donation: by Atif Mohammad – v1.1 ### Inactive Plugins (4) ### bbPress: by The bbPress Community – 2.5.8 Fancy Slideshows: by Kolja Schleich – 2.4.7 Portfolio Slideshow: by George Gecewicz – 1.13.0 Simple Slideshow Manager: by Acurax – 2.3.1 ### Settings ### API Enabled: – Force SSL: ? Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: auction (auction) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4205 - /iwd-silent-auction/ Cart: #4501 - /cart/ Checkout: #4502 - /checkout/ My account: #4507 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Twenty Ten Version: 1.4 – 2.9 is available Author URL: Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 4 Oldest: 2020-02-08 13:59:56 -0500 Newest: 2020-03-02 13:08:56 -0500 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
Hi @cbrennan ,
As per report your setup is using old PHP version. We would strongly recommend to upgrade it.
Ideally, if you delete the plugin and install and activate again then it does not remove the data. Since you have live auctions and if you are fine in running it and getting relevant details then you can wait until your auctions expires and then would recommend to upgrade PHP and then follow our steps. If as of now you are finding difficult to see relevant data like who bid, what was the bid amount etc, then kindly do the recommended steps.
Regards,
NiteshThank you very much, Nitesh!
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This reply was modified 5 years, 1 month ago by
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