Dear @bananajones, I am really sorry for that.
Refund is open for always for all and you. If not work with your site, You can take full refund.
When you have contacted with us? Please provide Ticket link. Can you tell me, which issue still in your site. Because: A software can face any bug for any site. We always provide quick solution for all of our customer.
Please answer:
1. Who said, you unable to update? You can update plugin any time.
2. What was your issue?
3. What is your ticket link?
4. Why you didn’t send refund request? as it’s not working for your site. You can send refund request anytime.
5. What’s the issue with woodmart theme? Can you explain? I think, there is no issue(I didn’t found issue with woodmart), but If any issue found, we will solve it right now.
6. Is your issue regarding with our product table?
N.B: I am strongly requesting to you that Please ans to me and I will look after your issue if you want. and we are agree to provide refund.
Looking forward to hearing your response.
Thanks
Saiful
Founder of CodeAstrology