better try something else

  • First of all, plug doesn’t work properly! once i set my form it was working. but next day it stopped. The only reason i know that is because my customer call me and told ne that the form is giving him an error. So i tried see what is going on, did some updated and it started working. in next 24 hour the same problem. I contacted customer support. In two days i received instruction what should i do and i did check all steps. But here it is again, the same problem. But what is worst is that the support takes 24 hours to respond to you questions and do not offer to have a conversation in order to solve the problem! every time you have a question you need to wait minimum 24 hours to get respond. This is truly 1 STAR service.

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  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi ezmsign,

    I trust this message finds you well, and I sincerely apologize for any inconvenience you may have experienced. Ensuring customer satisfaction is our top priority. We are fully committed to resolving the issue you’ve encountered promptly and with the highest priority.

    Occasionally, we may encounter a higher volume of tickets than usual, leading to longer response times. Please accept my sincere apologies for any delays this may have caused.

    I already sent a message through your ticket from our support center. Kindly respond to the ticket at your earliest convenience. We will promptly investigate the issue and work diligently to provide you with a solution.

    We genuinely hope that once the matter is resolved, you will reconsider your review. Your satisfaction is important to us, and we greatly appreciate your cooperation in this matter.

    Best Regards,
    Amir

Viewing 1 replies (of 1 total)
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