Better JoinChat event than generate_lead

  • Resolved angelmendezm

    (@angelmendezm)


    7 months, 1 week ago

    I have used and recommended Joinchat for various projects, but the uncontrolled triggering of a “generate_lead” event poses some challenges. If a site is already set up the generate_lead event to capture lead information from form submissions, having Joinchat installed could inadvertently double the count. Many of my clients—eleven, to be exact—are experiencing this issue with their GA4 setups managed through GTM. Ideally, it would be possible to use a custom Joinchat event or choose between the two options. As things stand, this creates unnecessary complications, potentially prompting the need to switch to another plugin that doesn’t interfere with existing configurations.

    It was better as it was before, i.e. the JoinChat event was fired and then you could configure it as a custom event at the trigger level. Now they are firing a generate_lead event which cannot be handled

    I sincerely hope you can resolve it and thank you!

    • This topic was modified 7 months, 1 week ago by angelmendezm.
    • This topic was modified 7 months, 1 week ago by angelmendezm.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Creame

    (@creapuntome)

    Hi, @angelmendezm.

    “generate_lead” is the recomended event type for this type of interaction and you can easily filter it by the “JoinChat” category to differentiate it from other leads such as form submission.

    Anyway, if you want to launch another GA4 event with Joinchat, you can modify it with a simple php snippet:

    add_filter( 'joinchat_get_settings', function( $settings ){
    $settings['ga_event'] = 'your_ga4_event'; // e.g. 'whatsapp_lead'
    return $settings;
} );
    Thread Starter angelmendezm

    (@angelmendezm)

    Thanks for the fast response. The best option for us is to modify the event name with the PHP snippet.

    Plugin Author Creame

    (@creapuntome)

    Perfect, @angelmendezm ??

Viewing 3 replies - 1 through 3 (of 3 total)
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