Beta Software – Don’t waste your time

  • Honestly, if you are buying this to manage your business, forget it. It’s not a production ready CRM… Not even close. They also don’t offer any refunds so whatever money you spend on it, just count it as an education.

    There are so many things wrong with the software that there’s simply too many problems to list. It’s not ready for production and whomever is working on this CRM has apparently never used a CRM.

    In a nutshell, this is a beta software with many errors and lack of functionality. When submitting support request, they often come back with canned replies. Functions are added but don’t work or product errors.

    You time is valuable. Don’t waste on this product. I cannot foresee this ever being able to be a software ready for production. Not in the next several years anyway.

    I’m thoroughly disappointed in this product. There are no refunds. While the refund would be nice, it’s the time wasted on setting this thing up just to find out that it’s broken at every turn… that’s the real bummer.

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  • Hello @tldagent

    I’m sorry to hear you’ve had a negative experience with our product. If you would like to share more details about the problems you encountered, you are welcomed to do it through our bug report contact form.

    Moreover, I would like to take this moment to clarify that we do offer refunds and you can see our Refund Policy in this link:

    Best,
    Alba

    Thread Starter tldagent

    (@tldagent)

    Thank You Alba. While I do appreciate your response, it would consume way too much of my time reporting bugs that may or may not be bugs rather than simple lack of functionality etc. If it were a bug once in a while, not problem at all, that’s understandable. However, that’s not the case. The entire software (for the most part) is a bug. Reporting bugs and waiting on fixes in quantities would be something a free (unstable version) of a software.

    As far as refunds, 14 days isn’t enough to set up and filter through everything. Bottom line, if it’s unusable and within 60 days (takes time to set up and start using a CRM), a refund should be issued because the product cannot be used.

    If someone purchases your product and spends hours upon hours setting it up and reporting bugs, just to find out they can’t use the product, why would there be any problem with a refund? It takes a license and if the license isn’t used because it doesn’t work, that should be a red flag for the developers of the product. If the developers have confidence in the product and it performs like it should, there would be very little refund requests to begin with.

    In my own case, soon after purchase I was called out to Florida as a First Responder. I was in Florida for nearly a month dealing with the damage caused by the hurricane. Once I returned and started setting it up, I found it wasn’t ready for product and certainly not something I could use for a service business. When I explained this to your ‘Happiness Engineer’ Jay, he replied:

    We tried to look for leniency here, but your product purchase date (August 26th, 2022) is way past the [refund period noted in our policy](https://jetpackcrm.com/refund-policy/) (14-day), so we are not able to provide a refund.?

    Not a good policy for a stable product. WordPress is great and there’s a ton of great products out there that work with WordPress. This JetpackCRM isn’t one of them.

    • This reply was modified 1 year, 9 months ago by tldagent.
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