Beta plugin, do not install

  • Full of bugs, my clients are not able to pay 50% of the time. ITEM_TOTAL_MISMATCH error, UNPROCESSABLE_ENTITY, missing orders… even with the patched version. Nightmare.

    Paypal support recommends opening threads at Woocommerce Paypal Payments and Woocommerce Paypal Payments support recommends opening threads at Payapl support to investigate, very nice, no responsibles for this Beta version crappy plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thanks for providing feedback.

    The integration works well for most users but we understand there are exceptions where this may not be consistently the case. In that case, the team is happy to assist in better understanding what would be causing the problems for you.
    We sincerely regret any problems caused by the ITEM_TOTAL_MISMATCH error introduced in the current version and resolved it for the upcoming update.
    Some failures at PayPal, e.g., a payment denied by the PayPal security system, may currently show a not-so-user-friendly error message with the UNPROCESSABLE_ENTITY text. But these are being improved for the following updates.

    If you could let us know the ticket number of your support request with the PayPal Payments support, we are interested in further looking into the exchange and the errors you reported.
    You could send us a private message with more details from here:
    https://paypal.inpsyde.com/docs/request-support/
    Thanks!

    Kind regards,
    Niklas

    Thread Starter javierdemuga

    (@javierdemuga)

    Hi Niklas thank you for answering,

    The issue ITEM_TOTAL_MISMATCH has been reported many days ago, it is a HUGE bug which is blocking thousands of payments. I know there is a patch and i installed it because i know where to search but, how many users just do not know about it and are losing clients? Why the plugin has not been updated directly with this solution?? It is probably blocking around 10-20% of payments because of rounding…

    I am computer scientist and i know things take a while on testing but this is a super critical bug to solve and 3 weeks is way too long time to fix it. If you introduce a new bug in a future version it is going to take 3 weeks to get it solved?

    Unprocessable_entity bug appears at some points where it seems the Paypal API has not been hit yet so probably a plugin bug too.

    Give the plugin stability and the ratings will grow but for now it is like a Beta testing plugin.

    I’ll send you the details in private.

Viewing 2 replies - 1 through 2 (of 2 total)
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