Best but Needs bug fixing

Dear @bigbukhari,

Thank you so much for your positive rating and feedback! We truly appreciate your review and are delighted to hear that you find our plugin great overall.

We are sorry to hear about the issues you’ve encountered. We would have appreciated it if you had opened a support ticket to report these problems, as we aim to resolve any issues promptly and efficiently.

We are keen to get these issues fixed for you. Could you please provide more details on how you noticed the post count doesn’t work? Maybe they don’t get updated when you assign an author to a post? Also, could you clarify which “Author Posts” and “Author Bio” tabs you are referring to?

Your feedback is invaluable to us, and we are committed to making our plugin the best it can be.

Thank you once again for your support!

Best regards,

The Molongui Support Team

Thank you for your response @molongui? It ?happened when I noticed?that one of my regular authors’ post counts stopped increasing, since I had installed a top five author widget it made it easy for me to understand that the post count was not increasing. I checked the theme first, then a last installed plugin but the problem remained the same. Then I realized that your plugin had a lot of updates in the past few days, so when I deactivated it, the problem was solved.

I wanted to share screenshots with you but maybe there is no facility to load image here.

Regards

Maybe that “top 5” plugin is picking the post count ignoring our numbers? If you go to Authors > View All, is the count displayed on the “Entries” column correct?

You can share those screenshots using our support ticket form here (in the last step you can upload as many files as you wish).

That was exactly the first thought that came to my mind, and I immediately checked it as such, but the situation was the same. And that top five is not a plugin, it’s a theme built-in widget for author posts that I used as top 5.

I see. I’ve just checked on our testing server and post counters are getting updated when an author is assigned/removed to/from a post. So it could be a conflict with either your theme or another plugin. Would it be possible for you to check for a plugin conflict? Here you have a support article on how to do that. If not, do you have a staging site we can use to look into it?

Well, I will check this in more detail. I have been working on it for the past three days and one point that came to my mind is that it might be due to RTL. Sorry, I don’t have a staging site.