** Before Opening a New Support Ticket **

Please follow the next steps before you open a support ticket, so we can help you solve the issue faster:

1. Make sure you are using the most updated versions of Page Composer, WordPress & your theme.
2. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
3. If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
4. Change your WordPress theme to default WordPress theme.
5. On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.

If you have followed all these steps and you’re still encountering difficulties, please open a ticket by following these steps:

1. Describe the issue and what led to it. Please be as accurate and detailed as possible.
2. If you suspect the issue was caused by the theme or plugin you are using, please attach the name + URL of the theme / plugin.
3. Send us your system info. You can find it under Page Composer → General Settings → Site info. Please use Pastebin to paste it and send it to us.