Becoming a Hassle for Clients with Lack of Quality Control

  • peachpit

    (@peachpit)


    10 months ago

    For well over a year I have had the joys of 50+ clients freaking out with nearly every update. EVERY UPDATE? That’s insane.

    I’ve already deactivated everyone’s auto update to give MY TEAM a grace period to test the plug in update, prior to taking live, since the authors don’t test extensively enough-just check the other reviews. Once or twice I could shrug off but the number of explanations and rolling back we have to do is cumbersome at this point-especially the reining clients back in to feel safe and telling them that the issue likely won’t happen again. I really did want to keep using it but now I have to find something that works reliably.

    Great idea, poor execution/quality control. 1 star because it’s useless if it doesn’t work, reliably. I’ve held off on commenting for over 18 months hoping it’d get better. I liked it that much.

Viewing 1 replies (of 1 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @peachpit,

    We sincerely apologize for the inconvenience you and your clients have experienced with our plugin. Thank you for sharing your insights and for your support.

    We deeply value your feedback and are committed to improving our quality control processes to ensure more stable updates. Your patience and dedication to using our plugin are greatly appreciated.

    If there is anything specific we can assist you with or if you have further suggestions, please feel free to reach out.

    Thank you again for your understanding and support.

    Kind regards,
    Herman ??

Viewing 1 replies (of 1 total)
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