Hi there!
Thank you for your feedback regarding your experience with WooPayments. We take your concerns seriously and would like to clarify several points.
Regarding platform fees, WooPayments, like many other payment gateways, charges a standard processing fee for each transaction. This fee helps cover the cost of securely processing payments and maintaining the platform. You can find detailed information about these fees here.
In terms of disputes, it is important to note that when a customer initiates a chargeback, the resolution is handled by the card issuer, not WooPayments. If a dispute is raised, a non-refundable dispute fee is charged by the card issuer, which is passed to the merchant. However, if the dispute is resolved in your favor, both the dispute fee and the original transaction amount are refunded to you. More information about this process is available here.
We understand how challenging disputes can be, and WooPayments offers tools to help you navigate the process and present your case effectively. We encourage merchants to provide as much evidence as possible to support their position during disputes.
