Basket showing empty although products added

  • Resolved Lewis

    (@lewiswain)


    6 years, 4 months ago

    You can enter products into the basket, they display when hovering over the basket icon, but when you click on the basket and enter it there are no products? Ive updated everything, switched all the plugins off and back on one by one, changed back to std theme etc.. and its still doing it? Any suggestions or direction for next step? It also seems to be intermittent??

    The page I need help with: [log in to see the link]

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  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for describing what you’ve already done!

    When products are added to the cart, but aren’t actually showing up in the cart, this is usually due to caching. You mentioned that you’ve already disabled all plugins, so that should have included any caching plugins.

    The next step is to reach out to your host to check on possible caching at host level. Here’s some background info to help with that:
    https://docs.woocommerce.com/document/configuring-caching-plugins/

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @lewiswain

    Was this related to caching at all?

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you’re still having trouble, this is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide.

    For more detailed instructions about conflict testing, check out this – How to test for plugin and theme conflicts.

    If you have any further questions, you can start a new thread.

    Thanks,

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