Basket page message disappearing in version 8.0.1

Hi @cameronwhyte1

We’ve recently updated to version 8.0.1, and have noticed that when you add something to cart > go to cart page and then remove the product, the standard empty cart message, with a link back to the shop, doesn’t display.

When we rollback to version 7.9.0, it displays just fine.

Perhaps a bug that the developers haven’t picked up on yet, or are currently trying to fix.

From what I understand, you’re experiencing issues with the cart function after upgrading to version 8.0.1. You mentioned that the standard empty cart message and the link back to the shop aren’t showing up when you remove an item from the cart.

I’ve tried to replicate the problem you described on my own site, using the latest versions of WordPress, WooCommerce, and our free Storefront theme, with no other software running. However, I didn’t encounter the same issue.

Image Link: https://s11.gifyu.com/images/ScD0C.gif

From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

To check if this is the case, I recommend conducting a conflict test on your site. You can do this by disabling all other plugins except WooCommerce and switching to a theme like Storefront. This will help us pinpoint any installed software that might be causing the issue. A free plugin called Health Check and Troubleshooting can be used for this testing.

When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

Once you’ve disabled all other plugins and switched themes, if the issue is resolved, you can reactivate your theme and plugins one by one. Test after each reactivation until the issue reappears, which will help you identify the problematic software.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

In case none of the above steps work, could you send us a copy of your site’s System Status? This will give us a clearer picture of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.