Basket not working

please check your api key and secret, if there’s anything changed. It’s unable to create a basket.

I already (double-)checked the API key & secret, but it was still the same and nothing changed after copy & paste.

what’s your hosting provider? Any whitespaces in id and secret?
could you please send me your extended shortcode from spreadplugin options to my email address to verify that problem?

Email is [email protected]

David,
I’ve had the same problem for about a week and couldn’t find a way to fix it until yesterday. Thimo told me it may be an API issue and sure enough it was. My API key or secret key (or both) stopped working and we can’t generate a new API key within the same account. So out of desperation, I opened a new Spreadshirt store just to test the new API. And it worked like a charm! On the plugin options-Settings, add your old shop’s id number and the new API and secret keys and rebuild cache. If your problem is API related, your basket should work now. Also your items will go to the shopping cart of your old store, not the new one. Which is great and exactly what we want. I am not sure if my solution will resolve your problem, but is worth trying as you have nothing to loose:) Dina

I don’t know which side-effects it may have when using a different accounts api und secret. To be safe, please contact spreadshirt and please them to create a new api key/secret combination for you or reset/increase the api request limit of 1000 to something higher.

Thimo, Thanks for the quick response. I already called the US Spreadshirt office and they can’t create a new API key/secret combination or reset them for me. They referred me to the German developers forum/support, so I will contact them with my request. Especially if my store starts acting weird again, so far so good.