Basic Troubleshooting

  • Resolved bhvreddy

    (@bhvreddy)


    6 years, 9 months ago

    Hi,

    Thank a lot for showing interest, on this plugin

    —

    Basic Troubleshooting :

    * Added correct page id in Plugin Settings page

    * Whitelisted the domains at Facebook page settings ( please check again, If you give access to third-party tools, they may clear the whitelisted domain names list )

    * The most important thing – make sure your messenger is not blocked,
    and able to send the message. ( check from friends account m.me/your_page_id or try to send message to others from that page messenger )

    * If multiple Facebook SDK is added, sometimes it may not working ( especially both sdk are in different languages ), at this time – try uninstall the other source that add’s facebook sdk and test )

    plugin settings page:
    https://holithemes.com/wp-chatbot/wp-chatbot-settings/

    Troubleshooting:
    https://holithemes.com/wp-chatbot/basic-troubleshooting/

    —

    In case any issue with the plugin, please create a new topic in this support forum.

    In case any issue with the Facebook related things – please report it to Facebook team
    https://developers.facebook.com/bugs/
    https://developers.facebook.com/bugs/create/

    • This topic was modified 6 years, 9 months ago by bhvreddy.
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