Basepress appears twice on page

  • Resolved Nicholash1

    (@nicholash1)


    2 years, 10 months ago

    Hi there

    Great plugin. I am using the free version and it does exactly what i need it to do, if the Knowledge base grows I will definitely consider buying the Premium version.

    Have a bit of an issue though. So I need it to show on multiple pages, the main grouped KB’s on a page and the individual KB’s to shown on individual pages.

    My problem is with the main group page – Resources(on my client site). The KB appears in the main content window and then under the footer. I have tried to google the problem, but could not find a thing that helps. I am using the Avada theme and created a global footer page (due to the customised design from client).

    Really need some advice, please assist?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author BasePress

    (@codesavory)

    This is uncommon and shouldn’t really happen.

    If you switch to any default theme of WP, this should be resolved. The problem seems to be the way you have configured Avada theme maybe.

    I am assuming this has something to do with the global footer you have created. Disable it temporarily and this should disappear.

    Did you by any chance mention basepress shortcode in the footer you created? If yes, remove and this should be solved.

    Thread Starter Nicholash1

    (@nicholash1)

    Hi there

    I will try disabling the Global Footer. I have not added the shortcode to the footer.

Viewing 2 replies - 1 through 2 (of 2 total)
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