Barcodes not syncing into Zettle

Hello @rulenumber65

thanks for reaching out to us. We are here to help.

Have you already reviewed our documentation? You can find the 2 documents concerning Barcodes here:
https://zettle.inpsyde.com/docs/how-to-use-barcodes/
https://zettle.inpsyde.com/docs/how-to-use-barcodes-from-other-plugins/

If that didn’t help, we need to have a closer look into your setup and would like to see the System Report and the Zettle logs. You can copy the logfiles from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.

If you don’t feel comfortable providing these details on a public forum, you can also open a ticket with us here: https://zettle.inpsyde.com/docs/request-support/

Kind regards,
Joost

We have not heard back from you in a while, so I’m marking this thread as resolved.
Hopefully, the above information helped you out.
If you have any further questions, please feel free to reopen this topic or create a new one.

Thank you! ??

I have entered the barcode by typing it in the location at the variations according to the instructions at the link. And after syncing Zettle doesn’t recognize the barcode when scanning for a sale.

Can you provide a solution?

Ron