Bar not showing up on page

  • Resolved smorini

    (@smorini)


    3 years, 8 months ago

    I’ve recently added this plugin to my site but I cannot get the consent bar to show up properly. I see it in the HTML, but it’s hidden. I’ve cleared site and browser cache, tried from several different browsers + incognito windows, and tried logged in and logged out of the site with no luck. I also confirmed I have the wp_footer tag on my site, as I saw that recommended in other threads.

    Are there any known plugin conflicts with the following that might be an issue?
    Advanced Custom Fields PRO, Duplicate Page, Dynamic Featured Image, Genesis Blocks Pro, Genesis Custom Blocks Pro, Imsanity, iThemes Security, Nitropack, Post Types Order, Redirection, Regenerate Thumbnails, Safe SVG, Simple Local Avatars, Simple Sitemap, WebP Express, Yoast SEO.

    The site is hosted at WPEngine, not sure if that makes a difference either.

    Any suggestions would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter smorini

    (@smorini)

    Bumping this thread in the hopes I can get a response.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @smorini,

    We checked the site but couldn’t see the plugin JS loaded in the site. To check the possibility of a theme conflict, kindly switch the theme briefly and test if the issue persists.

    Thread Starter smorini

    (@smorini)

    Hi @webtoffee!

    I’ve determined its definitely a conflict with our custom theme – the plugin works perfectly on the standard 2021 theme.

    I’ve re-enabled the plugin on our staging site here so you can see the behavior:
    https://silverbackstg.wpengine.com/

    Are there any particular things I should look for within our theme that can sometimes cause issues with the plugin? Thanks!

    Plugin Author WebToffee

    (@webtoffee)

    Hi @smorini,

    Please check for any code that deregisters jQuery like below in your theme.

    wp_deregister_script( 'jquery' );

    If you are unable to check or find any such issues, please share the theme zip via this link.

    Good morning lads,

    After trying to make the plugin work yesterday (until late in the night), I tried to reactivate jQuery today and it worked but… Really? It works with jQuery? It’s a very bad new, I am used to deactivate this library on WordPress because it’s old and it slows down websites.

    Is there any way to workaround this? Any plans to get rid of jQuery in the plugin code ? Or @smorini, did you find any other solution? I’m so frustrated, this plugin is so great and I couldn’t use it …

    Plugin Author WebToffee

    (@webtoffee)

    Hi @ant1shepard,

    Currently, the plugin has a Jquery dependency. We are working to improve it and avoid this dependency in future releases.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Bar not showing up on page’ is closed to new replies.