Banner not visible

  • Resolved elo8617

    (@elo8617)


    6 months, 1 week ago

    Hi,

    The cookie banner is not visible on edge browser, but it’s visible on chrome and firefox. I don’t understand why. Can you help me ?

    Moreover, the instagram feed is not blocked if I reject cookies. Is this normal ?

    In advance, thanks for your help.

    Best regards

    Elodie

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @elo8617 ,

    Thank you for reaching out.

    I checked your site on multiple browsers, including Edge, and everything appears correctly each time. I suggest clearing your browser’s cache.

    Regarding the Instagram feed, Instagram is not pushing any cookies whether consent is given or not. Please take a look at this screenshot when cookies are granted: https://prnt.sc/doPABe3kckdj and this one where they are denied: https://prnt.sc/oC95ivKDBXfH.
    If you’d like to block Instagram before consent is given, consider using the “Block a script, iframe, or plugin” feature in Integrations > Script Center.
    Here’s the guide, check step 3: https://complianz.io/integrating-plugins/

    Looking forward to hearing from you.

    Thread Starter elo8617

    (@elo8617)

    Hi,

    Thank you for your answer.

    I found the problem with Edge. I had activated the “Do not follow me” setting which sometimes prevented the banner from displaying correctly.

    Concerning Instagram, since it does not place cookies, is there useful blocking it before consent is given?

    Thank you.

    Plugin Support leonardoiub

    (@leonardotamion)

    Hello,

    thanks for your update.

    If Instagram doesn’t release tracking cookies you don’t need to block it, so you could also leave it activated.

Viewing 3 replies - 1 through 3 (of 3 total)
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