Banner not showing on front end

  • Resolved saraidf

    (@saraidf)


    1 year, 8 months ago

    Hello! I am a minimally-tech savvy person who is having trouble with the banner on our website. It doesn’t appear.

    I’ve read your documentation on the banner not appearing and lots of threads in this forum, but the solutions there are a bit over my minimally-tech-savvy head.

    So I thought I would reach out directly:

    Do you have any idea what the issue could be in our case?

    Thanks in advance!
    Sara

    • This topic was modified 1 year, 8 months ago by saraidf.
    • This topic was modified 1 year, 8 months ago by saraidf.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @saraidf,

    You will find this snippet in your source. Removing this will help. You can use Consent per Service in Complianz, to enable the Cookie Shredder if you want to actively remove cookies.

    <script>
delete window.localStorage;
delete window.sessionStorage;
delete window.indexedDB;
</script>
    Thread Starter saraidf

    (@saraidf)

    Hello @aahulsebos ! Thank you for your speedy reply.

    I deactivated the Code Snippet that this script was contained in, but the banner still doesn’t appear.

    Any thoughts on that?

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @saraidf,

    I still see the “sessionStorage is not defined” error in the browser console when visiting the front-end of your site. Resolving this will most likely make the banner appear as well.

    Kind regards,
    Leon

    Thread Starter saraidf

    (@saraidf)

    Hi Leon!

    How does one resolve the “sessionStorage not defined” error in the console?

    Thank you for your help!

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @saraidf,

    When looking at view-source:https://id-fabrik.de/ (copy to browser)

    Then ctrl-f or cmd-f for ‘document window’

    I still see the snippet, maybe clear caching?

    regards Aert

    Thread Starter saraidf

    (@saraidf)

    I found it! Thanks! It works now!

Viewing 6 replies - 1 through 6 (of 6 total)
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