banner disappeared

Hi @zauberfloete,

Are you already using the latest (7.0.4) version of the plugin? If so, but you’re still experiencing the issue, the plugin might be configured with settings that do not require a Cookie Banner to be enabled.

Could you navigate to Complianz -> Wizard -> Consent -> Services, and select one of the services under “Select the types of third-party services that your website uses” such as YouTube, and then Finish the Wizard once more?

I’d be interested to know whether this already resolves the issue. Let me know!

Kind regards, Jarno

Hello,

I have the same “problem” with the latest (7.0.4) version of the plugin.

I navigate to Complianz -> Wizard -> Consent -> Services, and select one of the services under “Select the types of third-party services that your website uses” such as YouTube, and then Finish the Wizard once more but still the same problem, the banner has disappeared.

i have this message : “A consent banner is not required Your site does not require a consent banner. If you think you need a consent banner, please review your wizard settings.”

Thanks

• This reply was modified 8 months, 2 weeks ago by camille35974.

Hi @camille35974,

Could you open a separate thread for your issue, and provide an URL in the “website I need help with” field? That would allow us to have a look at your case as well.

Kind regards, Jarno

Yes, I have version 7.0.4

I also carried out the step you described.

The Banner is displayed in the backend but not in the frontend

Hi @zauberfloete,

Could you generate an Export of your Complianz settings under Tools -> Data -> Export, and attach it in an e-mail to support(at)complianz.io?

That will allow me to import your configuration on my end to check if the problem appears for me as well and suggest the steps to resolve.

Please include a link to this thread in your e-mail, so I know that your message refers to this thread.

Kind regards, Jarno

Ok has been sent. Thank you very much!