Banner & Button Styling

  • Resolved ado88

    (@ado88)


    2 years, 7 months ago

    Hello guys,
    i have issues styling the banner and buttons. If i change the color for a button and save the changes nothing happens. It changes back to the preview color code.

    Since when is it not possible to add own colors to the buttons? I’m using the plugin 2-3 years never had this kind of issues?

    Thanks, best regards!

    Ado

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @ado88,

    Obviously that shouldn’t happen :-).

    Is it possible that you performed an update from pre-6.0 to the current version? It seems like a database issue.

    Could you please start with Complianz -> cookie banner. Then ‘set to default’, then save and try to make your adjustments again?

    Let us know if that helps and if this happened after performing an update from pre-6.0.

    Thanks in advance. Regards,
    Leon

    Thread Starter ado88

    (@ado88)

    Hey Leon, thanks for the reply.

    I have checked 4 Websites. All of them have WP 6.0.1

    One of them seems to work fine.

    The other 3 having the same issue.

    The seetings for the cookie banner look different thou.

    Different settings: https://www.ado-media.com/export/Complianz-issues.png

    PS: Setting to “default” didn’t help

    Thanks, ado

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @ado88,

    I meant an update to Complianz 6.0.

    It appears that Complianz is unable to save the settings to the site’s database. Are the four sites also hosted via the same platform/hosting provider? Any differences or changes on that end?

    Regards,
    Leon

    Thread Starter ado88

    (@ado88)

    Hi Leon, ohh now i get it.

    There are on different hosting providers.

    The website where its working is Version 6.1.5
    The other 3 haveing issues is Version 6.2.4

    Best Regards, ado

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @ado88,

    The Complianz cookie banner settings are stored in the database cmplz_cookiebanners. You could start with checking if the settings are indeed stored.

    It would be best to eliminate differences between the working and not working sites. You could use the Health Check and Troubleshooting plugin to test while other plugins are disabled for your testing session only.

    We have no other reports of this issue, so there must be some plugin incompatibility or database issues with these sites.

    I hope this helps.

    Regards,
    Leon

    Hi @ado88,

    We haven’t heard from you in a while, is the issue resolved? We are happy to help you further.

    Kind regards, Kim van Dijk

Viewing 6 replies - 1 through 6 (of 6 total)
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