Bancontact & Klarna not displayed

Hi @maxence1502

Can you please check your WooCommerce settings to ensure that your store location is set to a country that supports these payment methods? Bancontact is typically supported in Belgium, and Klarna is available in European and North American countries.

If everything is correct, try re-authenticating your stripe account and check whether it makes any difference.

Let us know how that goes. Looking forward to helping you.

Yes, it’s a French address so there’s no reason why it shouldn’t work.

One thing I’ve noticed is that when I order a product from the TerraWallet plugin, the payment methods are displayed: https://prnt.sc/pVjz_4QFnmEl
whereas otherwise they’re not: https://prnt.sc/Mosr_kY-Pvc_

I’ve also noticed that the ‘Address’ field is displayed at the top in one case but not in the other. Could this have something to do with it?

I’ve tried deactivating the flux checkout plugin that displays this and it doesn’t change anything.

Hi @maxence1502,

Looking at your screenshots I can see the products that don’t include the address, nor the additional payment methods are subscription products, I believe. Can you tell us which subscriptions plugin you are using for those?

Thanks!
-OP

I’m using WooCommerce Subscriptions

Hi @maxence1502,

I’m using WooCommerce Subscriptions

Thank you for the additional details! You should be able to use Bancontact for your WooCommerce Subscription products, but not Klarna. Learn more from our documentation here: https://woocommerce.com/document/subscriptions/payment-gateways/#stripe.

I just tested this on one of my test sites, and setting up my site’s currency to Euros, I can see Bancontact as a payment option for new subs:

From your screenshots, I see it’s not showing up for you. To rule out any possible conflicts, I recommend trying the checkout experience without third-party plugins (Flux checkout) and maybe even trying with one of our default themes, such as Storefront or Twenty Twenty-Four. If the issue persists, a full conflict test may be needed.

If you need further support with this, since this relates to a premium extension, please get in touch with us directly via [WooCommerce.com → My Account → Support] for further help with this.

You will need to log in to the account used to purchase the extension before you can access that page. As per the [forum guidelines], no support for premium extensions is provided here, but we will be happy to assist you further from there.

Thanks!
-OP

• This reply was modified 2 months, 1 week ago by omarfpg a11n.

You should be able to use Bancontact for your WooCommerce Subscription products, but not Klarna

Why not Klara ? It is written on the documentation you sent that Klarna is compatible with Woocommerce Subscription

Hey @maxence1502 ,

To clarify, the WooCommerce Stripe Payment Gateway plugin can support automatic renewals via normal card payments and additional payment methods that use SEPA for tokenization, which are:

• SEPA Direct?Debit
• iDEAL
• Bancontact

If you’d like to explore using Klarna for your subscriptions, you can take a look at Klarna Checkout for WooCommerce which is compatible with?WooCommerce Subscriptions?in Sweden, Norway, Finland, Germany & Austria.

You can read more about this here:
https://woocommerce.com/document/klarna-checkout-recurring-payments/

If you need any further help with this, since relates to a Premium extension, you’ll need to contact us directly via?Woo.com → My Account → Support. You may need to log in to the account used to purchase the extension, before you’re able to access that page.

As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there. ??

Hope this helps!