Hello,
With the free version, it’s not possible.
If you have woorewards pro however, it’s possible.
What you need to do is this :
Attribute a new wordpress role to your customer (using a plugin for roles management, there’s a lot of free plugins available). For instance, you can name it “Banned”. It should have the same permissions as the customer role.
Inside your loyalty system, click on the “Advanced Settings” on the top right of the window. It will show new options. One of those options is named “Restricted access”. It allows you to restrict access to the loyalty program depending on the customer role. Select all roles excepting the “Banned” role. Save your settings.
Now, all users except the “Banned” users have access to the loyalty program.
