Badge not appearing, captcha not working

  • Resolved kingfisherwebdev

    (@kingfisherwebdev)


    1 year, 3 months ago

    The captcha badge does not appear on this site, even though the plugin is enabled. There does not appear to be an element with the class “grecaptcha-badge” anywhere on the page.

    However, we’ve had users report that they have failed the captcha test when trying to log in. So it appears it is working on some pages, it’s just not possible to tell which ones and when. In Captcha4WP settings, the Captcha is set to appear on all WordPress and WooCommerce pages.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author robertabela

    (@robert681)

    Hello @kingfisherwebdev

    It seems like you are using the Premium edition of the plugin. If that is the case can you please open a support ticket by sending us an email at [email protected]?

    Please send us the system information file from the plugin’s Help and Contact page so we can troubleshoot this issue. Also, please refer to this forum post in your email.

    Thank you for your cooperation. These forums are reserved to support the free edition users.

    Looking forward to hearing from you.

Viewing 1 replies (of 1 total)
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