Bad Support – Watch Out – Does Not WORK!!
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Verified today, they are now deleting support requests from their own forums at https://www.nextscripts.com/forums/forum/snap-wordpress-plugin-forums/
Wordpress should really consider removing the plugin from the repository.
I just don’t get it nor can I wrap my head around why they don’t support their paid product. The only responses you get are ones telling you to see their FAQ or their installing instructions. Even after submitting multiple tickets, along WITH screenshots they refuse to support anyone who has paid for the product. Ludwig (the author) is very unprofessional which leads others to get negative over the level of support we receive.
We requested a refund, and the response we got was: “It works…”
So now we have opened a dispute with Stripe (their payment processor) because of poor support, and their product does not work AS ADVERTISED on their website. If they would have simply HELPED and supported the product, most of use wouldn’t be here right now.
However, if you post on their www.remarpro.com plugin page under reviews and support there, they are quick to respond with negativity claiming it works, yet they have handfuls of users complaining and asking for support that they are not getting even here on their actual support site.
They have pissed me off so much to this point, ANYWHERE that I see an option to review their scripts on any wordpress resource, I plan to go out of my way to make sure others know of my experience with them and the experience of others, and to NOT invest into such a fraudulent product.
Wordpress really should pull their product from the repository.
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